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Integration Solutions Analyst

Integrated Resources, Inc

Location: Tampa, Florida
Type: Temporary (unspecified), Non-Remote
Posted on: August 29, 2022
This job is no longer available from the source.
Job Description
Essential Functions:
• Provides Level II support for all service offerings
• Acts as a liaison between clients, the Implementation department and the IT department
• Assist with internal client operational support including, but not limited to: application setup, application errors, data queries, and product training
• Provide technical support and research to internal and external clients
• Provide Level II support on file format issues, questions and modifications, end of day file questions, file mapping setups and file regeneration by client request
• Perform new client initial technical contact calls to introduce data standards and file specifications (EDI, XML, proprietary formats), file transmission protocols (AS2, FTP, FTPs, sFTP, HTTPs) and testing procedures and timeframes
• Directly assist external clients with technical inquiries and/or application errors that require additional research and development
• Conduct pre and post deployment QA testing
• Communicate and document requested changes to development personnel
• Research internal system errors and develop solutions for long-term correction
• Assist with updating SOPs and creating training documentation for internal and external use
• Maintain knowledge of Fintech policies, products, services and internal procedures
• Educate clients on Fintech website, processes, products and services
• Formulate recommendations for systems enhancements and process improvements to increase efficiencies (with Client Services departments ) and improve client end user experience
• Responsible for conducting audits and resolving client issues at point of contact
• Keep Management apprised of critical customer situations
• Conduct quality checks and report findings back to Management (with proposed recommendations)
• Other duties as assigned including projects, reporting and assisting client services in overflow work
Qualifications:
• Bachelor's degree in MIS, computer science, engineering, related technical degree or commensurate experience is preferred, but not required
• Experience with Oracle SQL/SQL Developer required
• 1 to 3 years of technical experience
• Verbal and written communication skills
• Problem analysis and problem-solving
• Solution knowledge
• Strategic thinking, multi-tasking ability
• Detail-oriented
• Determining escalated issues action
• Exceptional organizational skills and the ability to prioritize assignment
• Ability to produce results quickly
• Aptitude for technical support
• Knowledge of computer networking and systems troubleshooting
• Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)
• Experience in helpdesk or ticketing system a plus
Position Type: Contract
PayRate: 0-0 $/hour