Automotive Service Advisor
Hilbish Ford
16 reviews
Kannapolis, NC 28083
Full-time
Hilbish Ford
16 reviews
Read what people are saying about working here.
Job details
Job Type
Full-time
Benefits
Pulled from the full job description
401(k)
401(k) matching
Health insurance
Paid time off
Indeed's salary guide • Not provided by employer
• $48.1K - $60.9K a year is Indeed's estimated salary for this role in Kannapolis, NC.
Full Job Description
Hilbish Ford is looking for Automotive Service Advisors to join our High Volume Service Department! We are a family-owned dealership with 65 years of experience right outside of Charlotte, NC.
• The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
• We're always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!
Benefits
• State of the Art Air Conditioned Facility and Equipment!
• Health Insurance
• 401(k) plan + match
• Vacation time
• Promote from within
• Employee longevity
• Partners with our community
• Excellent community with great school districts
Responsibilities
• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
Requirements
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
Hilbish Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Hiring Insights Job activity Posted 1 day ago