Support Services Manager
Rowan Helping Ministries
20 reviews
Salisbury, NC 28144
Full-time
Rowan Helping Ministries
20 reviews
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Job details
Job Type
Full-time
Indeed's salary guide • Not provided by employer
• $43K - $54.4K a year is Indeed's estimated salary for this role in Salisbury, NC.
Full Job Description
ROWAN HELPING MINISTRIES
JOB DESCRIPTION
Support Services Manager (Office Manager)
GENERAL RESPONSIBILITIES
The Support Services Manager is responsible for administrative functions that support the ongoing operations of Rowan
Helping Ministries, including accounting, human resources, and internal and external reporting. Included in this is the
responsibility for maintaining accurate and up-to-date financial records, employee benefits, payroll, statistics, auditing,
accounting, vouchers, government grants and supporting documentation related to each program. This position reports
to the Executive Director.
The duties and responsibilities of this position requires approximately 40 hours per week. Regularly scheduled hours shall
be between 8:00am to 5:00pm Monday through Friday with other hours as needed to accomplish duties and
responsibilities.
SPECIFIC RESPONSIBILITIES
Financial Analysis and Reporting
o Responsible for the systematic recording of financial transactions and assist in the setting and implementations
of standards of control.
o Prepare monthly financial reports to be used by Rowan Helping Ministries for informational and decision making
needs, ensuring the organization has accurate and informative financial reports.
o Attend and participate in the Finance Committee meetings and maintain the minutes.
o Process accounts payable as designated by the Executive Director and maintain accurate general ledger
accounting and supporting documentation.
o Assist auditor with annual financial audit and have all records and files needed to complete accurate audit. Pull
all related materials needed and answer questions as they arise to help auditor complete in a timely manner.
o Complete and prepare sales tax refunds and ensure timely filing of 1099s through 3rd party provider.
o Keep accurate records of grant expenditures and verifications. Assist in completing final expenditure of grant
money and produce documentation to show each transaction. Prepare accurate and timely reimbursement
requests for grants.
o Manage a zero based budgeting process, assisting the Executive Director in the annual budget preparation for
Finance Committee and Board approval.
Human Resource Management
o Assist with employee on-boarding and orientation.
o Process payroll to ensure timely and accurate bi-weekly payroll.
o Maintain current employee compensation and benefit files as each becomes eligible for programs or raises.
o Answer all letters from government agencies related to employees.
o Maintain and keep records of child support checks, tax payments, liens, or other deductions from employee
paychecks. Keep up-to-date and accurate records on insurance benefits, 401k deductions, vacation, and sick days.
o Facilitate training and educational opportunities for all staff members for continuous learning and professional
development.
o Guide managers in the hiring, coaching, disciplinary process, and termination of employees with the focus on
developing staff for success and risk reduction.
o Promote organizational values and shape a positive culture.
o Make recommendations to Executive Director for the Governance Committee to review or update employee
handbook policies and procedures.
Other
o Collaborate with Leadership team to deliver programmatic goals and objectives and the mission of Rowan Helping
Ministries.
o Oversee centralized purchasing function.
o Perform such duties as may be assigned by the Executive Director.
General Requirements
o Should be able to stoop, lift up to 10 lbs. and consistently maneuver within the office area. This position will work
primarily indoors and may be repetitive motions and long periods of sitting. However, person should be mobile
to access various environments. Required to stand and walk but also must be able to sit and talk or listen. Must
be a self-starter, able to work independently, and effectively communicate verbally and in writing.
Education and Experience
o Must possess a four-year business related degree. Must possess an excellent technical foundation in accounting
and finance and thorough knowledge of non-profit accounting principles. Must have thorough understanding of
HR law and best practices. A basic understanding of other functional areas required for operating a non-profit
business. Must possess a minimum of 5 years accounting and management experience.
o Must be compassionate and able to work with diverse people and establish rapport with clients, volunteers, and
staff. Strong organizational and administrative skills. Be a good listener with a friendly, understanding, empathic,
and non-judgmental attitude. Dependable and works as part of a team. Able to analyze problems and identify
alternatives. Must demonstrate leadership and interpersonal skills and the ability to motivate a wide range of
people. Knowledgeable of community resources. Able to work under pressure, manage multiple priorities, and
consistently meet deadlines. Must have strong computer skills and expert in QuickBooks, Excel and payroll
systems. Able to adapt in a fast-paced environment. Must possess vehicle and valid North Carolina driver’s license.
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