Move Specialist - Inside Sales
Ideal Agent
21 reviews
Tampa, FL 33607
$40,000 - $65,000 a year - Full-time
Ideal Agent
21 reviews
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Job details No matching job preferences
Salary
$40,000 - $65,000 a year
Job Type
Full-time
Shift & Schedule
8 hour shift
Qualifications
• Outbound sales: 1 year (Preferred)
• US work authorization (Preferred)
Benefits
Pulled from the full job description
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Show 1 more benefit
Full Job Description We’re looking for passionate individuals to help fulfill our mission to deliver a better home selling experience to our clients at a fair commission through our network of top real estate agents. If you like to work hard and have a lot of fun, then come help us create an amazing culture!
IDEAL AGENT is growing our IDEAL MOVE Team! The Move Specialist is a key role engaging with clients to demonstrate the full value proposition of IDEAL MOVE, to increase sales success. Reporting to the Product Manager and working alongside other sales function areas, the Move Specialist will be the subject matter expert on moving, storage, junk removal, internet/tv/phone, home security, utility services, and other relevant products and services. The Move Specialist will promote these services to IDEAL AGENT clients at the right time during the home selling and home buying experience. You will need to be confident and knowledgeable about the home selling, buying, and moving process to communicate with sellers and buyers about their goals and facilitate a seamless moving and transition experience.
What you will be doing:
• Outbound calls to current clients to answer home service inquiries and provide needs-based product upsells
• Produce profitable sales growth within the IDEAL MOVE product portfolio
• Prospect and close profitable business opportunities with new clients
• Product expert who can tailor the sales experience to meet specific client needs
• Accurately record and log client interactions and resolutions
• Identify and communicate product opportunities required to close deals
• Become a Subject Matter Expert (SME) on IDEAL MOVE products and services
• Provide product knowledge during sales calls; describe product features and value-added benefits to solicit new business opportunities and entice sales
• Note, analyze, and communicate feedback from clients to the Product Manager
• Uphold a 5-Star standard experience and receive feedback from clients
• Make a minimum of 35 outbound calls per day = calling existing clients in the IDEAL AGENT pipeline
• Facilitating 5-7 touchpoints per client, between active listing and closing, via phone call, text, and email, to create upsell opportunities
• Call to Upsell Moving
• Call to Upsell Home Security
• Call to Upsell Junk & have knowledge of OET
• Call to Upsell PODS & have knowledge of OET
• Call to Upsell Internet/TV/Phone
• Ask clients about purchasing plans and refer interested buyers
• Learn and be proficient in IDEAL AGENT CRM – CONNECT
• Monitor and manage internal department/corporate communications within IDEAL AGENT tools – primarily Teams and Slack
• Create and Send Trust Pilot review links; generate Trust Pilot Reviews, and resolve/mitigate any customer issues
Our Perfect Match:
• Previous Sales and Customer Service experience making outbound calls and handling inbound calls
• Good communication skills - Persuasive, empathetic, friendly, and patient
• Ability to analyze customer situations and provide guidance on products that enhance the home buying and selling experience
• Proven ability to convert inquiries into sales that benefit the customers
• Excellent listening skills
• Able to work from a script but adapt quickly
• Sales results-driven
• Able to work as a team
• Attention to detail, ability to manage priorities, and work under pressure
• Fast learner
• Exceptional customer interaction skills, quick thinking, and confident communication while facing possibly unknown question
We believe in the support of our employees' total well-being because our team members are the heart, soul, and mind of Ideal Agent. We are committed to providing great benefits, challenging assignments, a supportive work/life balance, and a fun environment where you can celebrate success and just simply be yourself. Our goal is to provide a rewarding place to work from all perspectives.
Ideal Agent is committed to creating a diverse environment and is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job Type: Full-time
Pay: $40,000.00 - $65,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
Schedule:
• 8 hour shift
Supplemental pay types:
• Bonus pay
Ability to commute/relocate:
• Tampa, FL 33607: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• What is the average outbound call volume you have experience handling?
Experience:
• Outbound sales: 1 year (Preferred)
Work Location: One location
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