Oak View GroupLocation US-KY-Owensboro
Job ID 2022-8465 Group OVG - Food Services & Hospitality Location Name Owensboro Convention Center Category Event Management / Sales Type Regular Full-Time
Oak View Group
Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.
Overview
The Event Manager provides professional client services support in the planning, organization, set-up and management of assigned events within the facility. They are responsible for coordinating logistics and supervising the activities of building staff engaged in the execution of the event .
Responsibilities
Essential Functions: • Acts as primary client contact during all phases of event management, ascertain client requirements for event set-up, food & beverage, security, ticketing, etc. to ensure event runs as requested.
• Responsible for the Events department role in the execution of event contracts and rental agreements
• Directs, supervises Event Services Staff, to include Ushers, Ticket Takers, Security Personnel, EMT’s, & Guest Service Personnel, and outside contractors/3rd party vendors.
• Initiate and distribute required paperwork to communicate client requirements to appropriate facility Departments.
• Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
• Ensures facility rules, regulations, policies and procedures are enforced and adhered to.
• Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner.
• Anticipate problems and develop appropriate solutions. Investigates, analyzes and solves operations problems and complaints.
• Advances work-orders, event lay-outs, and post event notes for each assigned event.
• Provide clear, concise, and timely communication of directives to other department staff.
• Inspects completed work for conformance to standards.
• Act as point of contact for events and provide clients with updates as necessary for each event.
• Monitor the compliance of standard operating procedures of the Event Services Department.
• Work with relevant departments to ensure the prompt invoicing of clients.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Abides by all Human Resources Policies and Procedures.
• Provide excellent customer service to internal and external clients
• Serves as Manager on Duty as required.
• Other event related duties as assigned.
Qualifications
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Requirements:
• Bachelor’s degree in Management, Business, or related field, plus (3) three years of managerial experience in a customer service sector or equivalent combination of education and experience.
• Supervisory experience required.
• Work independently exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Excellent organizational, planning, and interpersonal skills.
• Good oral, written and computer skills.
• Ability to prioritize multiple projects.
• Ability anticipate problems and develop appropriate solutions.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.
• Ability to provide clear, concise, and timely communication of directives to department staff.
• Operate standard office equipment and personal computer using MS Windows, MS Excel, MS Outlook, MS Word.
• Must be able to stand or walk for the duration of the shift and must be able to carry and lift according to industry standards.
• Ability to work long and irregular hours that may vary to functions and may be include day, evening, weekends and holidays.
• Professional presentation, appearance and work ethic.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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