JOB TITLE: PART-TIME BREWERY AMBASSADOR
Job Summary : The Brewery Ambassador is a regular, part-time non-exempt hourly position that is responsible for delivering exemplary customer service to guests of the Terrapin Beer Company tour. The incumbent will report directly to the Brewery Events Assistant Manager(s).
As a condition of employment, this position requires mandatory availability to work scheduled shifts on Fridays, Saturdays and Sundays.
Duties and Responsibilities :
• Attentively, and proactively, deliver exemplary customer service to all Tasting Room patrons.
• Adhere to all Company safety rules and regulations at all times. Continually monitor all customer behaviors to ensure that safety rules and regulations are adhered to by tour guests.
• Complete all daily operational tasks as assigned by departmental management. Perform additional operational tasks as assigned by management staff.
• Continually display a professional and engaging demeanor when greeting customers and explaining production selection within the Tasting Room.
• Will be required to work select mandatory events throughout the season which will include the following: Hop Harvest, Terrapin Anniversary and other events as they become mandatory.
• As directed, assist the with the maintenance and operations of the Gift Shop, Tasting Room, exterior Beer Garden and in the setup & execution of private events.
• Operate point of sale system and handle cash transactions in line with Company policies.
• Pre-tour & private event setup and cleanup of areas which will include, but are not limited to: sweeping, mopping, wiping surfaces, moving empty kegs, cleaning windows, grounds maintenance and trash disposal.
• Checking IDs and issuing wrist bands.
• Performs other duties as assigned.
Competencies :
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Customer Service - the individual manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety & Security - the individual observes safety and security procedures and uses equipment and materials properly.
Qualifications
Knowledge & Skills Requirements :
High School diploma or General Equivalency Degree and a minimum of 21 years of age. Previous customer service, bartending or similar work experiences is highly recommended. Knowledge of craft beer varieties and ingredients is strongly preferred.
Part-time Brewery Ambassador hours will not exceed a maximum of 29 hours per week. Weekly hours are not guaranteed and scheduling is based upon operational needs relative to tour seasons, scheduled events and individual job performance.
Brewery Ambassadors who will be performing bartending duties must be registered to pour alcohol beverages in the state of Georgia. Bartending license must be obtained and current prior to offer of employment as a Brewery Ambassador.
Ability to frequently reach, twist, stand and walk for 6-8 hour shifts. Must be able to lift up to 30lbs and maneuver kegs weighing up to 180 lbs.
Other Requirements :
At Terrapin Beer Company, the health and safety of our people is our number one priority. That's why all offers of employment in the U.S. where legally permitted are contingent on the candidate showing proof of being fully vaccinated against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Terrapin Beer Company, LLC is a craft beer brewery located in Athens, Georgia dedicated to creating unique experiences through the passionate brewing of the finest-quality craft beers. Employee benefits include health, dental & vision insurance, paid vacation, sick leave and Parental Leave, 401(k) plan with a Company match and a rewarding environment based upon our culture, values and mission.
Terrapin Beer Company, LLC is an equal opportunity employer and will not tolerate discrimination against any employee or applicant seeking employment on the basis of race, color, religion, creed, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
*This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified as necessary. This description does not constitute a written or implied contract of employment. * no requirements Employment Type: OTHER