Arts & Sci A/V Support Coordinator Specialist
Athens , GA
Share
Posted 1 day ago
Apply Now Processing...
Email Job
Apply Now Processing...
Email Job
Job Description
Posting Details
Posting Details
Posting Number
S08738P
Working Title
Arts & Sci A/V Support Coordinator Specialist
Department
Franklin-Deans OIT
About the University of Georgia
PLEASE NOTE : On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.
The University of Georgia ( UGA ), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state's oldest, most comprehensive, and most diversified institution of higher education (). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University's enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department College/Unit/Department website Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
Monday through Friday from 8am-5pm
Advertised Salary
Commensurate with Experience
Posting Date
06/23/2022
Open until filled
Yes
Closing Date Proposed Starting Date
07/18/2022
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
UGA Statement
PLEASE NOTE : On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.
The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit or call (706) 542-2222.
Position Information
Classification Title
IT Client Support Professional
FLSA
Exempt
Job Family FTE
1.0
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
The A/V Support Coordinator Specialist will utilize industry standard tools to deliver high-quality, proactive support to faculty and staff using instructional technologies and audiovisual equipment in the college's technology-enhanced facilities (e.g., conference rooms, classrooms, instructional labs). This position is responsible for the design, implementation, troubleshooting, and support for audiovisual technologies and services in alignment with Franklin College standards and practices. Additionally, this position supports the use of instructional technologies and services, including the learning management system, streaming media services, web conferencing services, and software. Candidates should possess a broad knowledge of current and emerging technologies and support resources. This position is also responsible for developing and maintaining relationships with key stakeholders within supported units and with project partners.
The ideal candidate for this position holds both Certified Technology Specialist ( CTS ) and Help Desk Institute Support Center Analyst ( HDI - SCA ) certifications. This individual is prepared to serve as a technical lead in an area relevant to the Franklin OIT Instructional Technology team. The individual will manage projects, manage workflows, provide direct support, and delegate tasks within their support team.
Knowledge, Skills, Abilities and/or Competencies
Technical
• Problem-solving and troubleshooting skills
• Expert knowledge and demonstrated experience with audio-visual project equipment design, installation, troubleshooting, and support
• Experience utilizing an endpoint management system (e.g., AMX Resource Management Suite, Ivanti, Crestron Fusion RV)
• Knowledge of and demonstrated experience with learning management systems (e.g., D2L/Brightspace, Blackboard, Canvas)
• Knowledge of and demonstrated experience with content management systems (e.g., Drupal, WordPress, Confluence, etc.)
Dependability
• Meet agreed upon objectives of projects and tasks
• Complete routine requests in a timely manner
• Create a seamless experience for clients
• Perform at a consistently high standard
• Participate in an annual performance development process
Productivity
• Set and meet realistic goals
• Effectively manage time and stay on-task
• Document interactions with clients and routine tasks in a ticketing system
• Maintain productivity by delegating tasks with junior team members as appropriate
Relationships
• Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers
• Promote positive morale and serves as a positive representative of Franklin OIT
• Attend department and college activities
• Serve as an example for colleagues
• Demonstrate professionalism and clarity in written and verbal communications
Teamwork
• Demonstrate personal accountability and avoid blaming others
• Participate in the usage and implementation of college wide tools and standards
• Contribute to projects and tasks which have a college wide scope
• Be available and proactive in assisting co-workers and clients during the work day
• Train and develop junior team members
• Manage workflows and processes within assigned team and with junior team members
Strategic Planning
• Demonstrate initiative in planning and organizing work within scope
• Participate in and facilitate decision making and problem solving
• Demonstrate alignment with Franklin OIT policies and priorities
• Contribute to the development of standards and best practices
• Engage with colleagues to explore new technologies, recommend alternative solutions, and provide feedback on strategic vision
Physical Demands
• This position spends long periods of time sitting/standing.
• This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues.
• This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment.
• This position will walk to meetings and job sites across campus, away from the individual's primary office.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
Duties/Responsibilities
Duties/Responsibilities
• Manage projects and delegate tasks related to audiovisual and instructional technology support across multiple Franklin College units; function as a member of the Instructional Technology team to facilitate support
• Train and develop technical skills with junior team members and mentor them on Franklin OIT standards and policies
• Serve as a technical lead and specialize in an area relevant to Franklin OIT Instructional Technology support needs
• Respond to requests for service and engage in proactive audiovisual and instructional technology support for units in Franklin College
• Provide all aspects of audiovisual support for technology-enhanced facilities including design, implementation, troubleshooting, and maintenance.
• Deploy audiovisual equipment and collaborate with team members on equipment/service standards
• Perform some networking and server-side tasks in collaboration with the Systems Management Team (e.g., network drop identification for activation/ VLAN , application SSO implementation, network-related troubleshooting, digital signage, etc.)
Percentage of time
50
Duties/Responsibilities
• Use a ticketing system to manage time and track requests; this position will participate in a college-level helpdesk.
• Develop documentation, presentations, and training materials for clients and other audiences. Provide training on an as needed basis.
• Consult with faculty and staff and recommend appropriate IT and A/V solutions; educate clients about information security risks and keep them informed about policies and practices in IT and A/V.
• Assist with planning and problem solving; explore alternatives and recommend solutions.
Percentage of time
25
Duties/Responsibilities
• Contribute to the development of standards and best practices, collaborate with colleagues in Franklin OIT , and participate in OIT projects.
• Work with team members across Franklin OIT to address coverage gaps.
• Help manage equipment lifecycles, explore emerging technologies, and recommend solutions that help improve efficiency and effectiveness. Gather quotes and interact with vendors for support.
• Participate in and/or lead IT meetings at the department, college, and/or institutional level.
Percentage of time
20
Duties/Responsibilities
• Completes all other duties as assigned.
Percentage of time
5
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Read More
Apply Now Processing...
Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
Open