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General Manager

Homewood Suites | McNeill Hotels

Location: Athens, GA, 30609
Type: Permanent, Non-Remote
Posted on: August 1, 2022
This job is no longer available from the source.
Job Description
Reports to: Regional Director of OperationsSubordinates: Line Level Associates and ManagersFLSA Status: ExemptSUMMARY: The General Manager manages all aspects of the department including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company. ESSENTIAL DUTIES AND RESPONSIBILITIES:Manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where neededMaintains a professional and high-quality service oriented environment.Uses problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may ariseAssures all social media and brand-based reviews are responded to promptly.Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriateResponsible for scheduling within labor standard guidelinesResponsible for managing operating expenses and purchasing for all operations departmentsResponsible for monthly and weekly revenue/expense forecastingParticipates in preparing annual revenue and expense budgetsHire, train, and develop team members; use progressive discipline as neededProfit & Loss analysis, reconciliation, and reportingResponsible for Sales and Revenue strategies; working closely with sales teamsWeekly/Monthly communication processes to corporate staff and ownersSupervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotelWorks closely with the all departments to improve guest services and foster cross departmental communicationMonitor performance of departments by consistently completing room and public area inspectionsCoordinates daily activities with hotel management teamHolds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and cultureWorks closely with all departments to ensure proper key controls and safety measures are maintained at all timesAdheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collectionsFollows company policies and procedures at all timesOther duties as assigned by supervisor or management.QUALIFICATIONS:Education/Experience: High School Diploma or GED equivalent. A minimum of 2 years- experience in team management or supervisory experience. Skills:Customer serviceInterpersonal skillsAttention to detailTime managementAbility to monitor staff activities and accomplishment of tasksAdaptabilityProficient communicationTechnical capacityDecision makingAbility to read, write, and speak the English language Working Conditions:Will be required to work nights, weekends, and holidaysWill be required to work in a fast-paced environmentRELATIONSHIPS:Internal: Assistant General Manager, Front Office Manager, Department Heads, Chief Engineer, Sales Manager, line level associates and Field Operations at the corporate levelExternal: Vendors: For purchasing, accounts receivable and accounts payableGuests: To provide customer service PHYSICAL/COGNITIVE ACTIVITIES:This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.While performing the duties of this job, the employee is frequently required to stand; walk; sit; bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear. Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use sense of smell. The employee could be required to lift and or carry boxes up to 15 pounds.Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports or to read and understand sensitive cash handling materials.Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant portion of the time.This person will need to be able to react quickly in emergency situations and make decisions that may involve the safety of others or a great amount of money.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Brand: Homewood SuitesAddress: 750 East Broad St Athens, GA - 30601Property Description: Homewood Suites, AthensProperty Number: 9460
Compensation and Hours
Salary Range: Not Available Not Available Other Benefits: Not Available Type of Job: Regular
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