Client Service Representative-Veterinary Teaching Hospital
UGA Vet Teaching Hospital
Athens, GA 30602
$15 - $18 an hour - Full-time
Job details
Salary
$15 - $18 an hour
Job Type
Full-time
Qualifications
• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Day Shift (Preferred)
• US work authorization (Preferred)
Benefits
Pulled from the full job description
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Show 8 more benefits
Full Job Description Staffed by world renowned doctors, the UGA College of Veterinary Medicine Teaching Hospital offers advanced veterinary care, and operates similarly to a human specialty medical center that is open 24 hours a day, 7 days a week. Housed in a 300,000 square foot state-of-the-art facility, we are teaching future veterinarians and are passionate about offering the best care possible for cats, dogs, exotic animals, horses, cows, goats and other farm animals. Our patients are cared for by a talented and diverse team that consists of licensed veterinarians (i.e., an intern, resident, and/or a board-certified faculty member), senior veterinary students, veterinary nurses, and hospital staff members. We bring years of experience to each case, and because we are a teaching hospital, we have a vast and highly specialized knowledge base from which to draw answers. We also have state-of-the-art diagnostic equipment and offer advanced treatment options. We are seeking a Client Service Representative that will strive to create a high energy, positive work environment. The successful candidate is able to multitask, quickly prioritize, problem solve, and handle stressful situations while maintaining a positive outlook as we fulfill the core values of our hospital.
Minimum Qualifications:
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications:
• Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
• Exceptional customer service skills.
• High level ability to retain large amounts of information to recall at a later time.
Position Summary:
The primary responsibility for this position will be the first point of contact for veterinarians calling in referrals to the Veterinary Teaching Hospital (VTH). This position ensures accurate and detailed medical history of each referred patient as needed by the specialty services requested, while operating a busy telephone system. Utilization of advanced knowledge of terminology to communicate professionally with referring veterinarians and specialty clinicians is essential for the position.
Position Description:
• Responds in a timely and professional manner to calls from referring, community based, veterinarians as well as the Vet Teaching Hospital (VTH) personnel.
• Utilizes advanced knowledge of veterinary terminology to communicating referring veterinary diagnosis, appropriate VTH specialty service, and coordinate assessment/consultation.
• Enters patient medical data/history directly into Vetview system while communicating with referring veterinary clinic.
• Works with VTH billing policies and practices to develop an accurate medical cost estimate of specialty services for client/patient discussion and decision making.
• Accurately applies knowledge of VTH procedures and protocols to routine and unique situations, ensuring all proper mandates are followed when commencing a referral.
50%
• Support all appointment desk activities by coordinating appointments for designated specialty services.
• Communicates with clients via email and phone to confirm all appointment information is accurate and pre-appointment details are provided in written email.
• Acts a liaison between client and medical staff for clarification of patient care through text messages, phone calls, or emails.
• Handle fast paced and sometimes stressful situations with a calm demeanor and no reduction in proficiency.
40%
• Works as part of the specialty services team as a dedicated client support person to facilitate resolution of client issues.
• Will mediate with clinicians on the service and the client to improve satisfaction and understanding of patient care provided.
• Will work with VTH management to resolve issues outside the scope of this position.
• Additional duties as determined.
10%
Knowledge, Skills, Abilities and/or Competencies:
• Proven ability to deliver excellent customer service, in a calm, professional manner, during challenging circumstances.
• Ability to maintain effective collaborative relationships with faculty, staff, customers, students, and other stakeholders.
• Successful utilization of Microsoft Office Suite, especially Word, Excel, and Outlook. Ability to learn and become proficient in other programs such as Vetview.
• Ability to operate and maintain a multi-line phone system as well as common office machinery such as a copier and printer.
• Proven knowledge of veterinary terminology.
• Excellent verbal and written communication skills.
• Able to maintain confidentiality with sensitive information.
Physical Demands:
• Lift and carry up to 15 pounds both assisted and unassisted.
• Sit for long periods of time and use of repetitive actions during the entire work day.
• Deliver items throughout the Veterinary Teaching Hospital through the course of the day.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
COVID-19 considerations:
No.
Ability to commute/relocate:
• Athens, GA 30602: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Shift availability:
• Day Shift (Preferred)
Work Location: One location
Hiring Insights Hiring 2 candidates for this role
Urgently hiring
Job activity Posted 4 days ago