Enrollment Support Associate
Athens , GA
Share
Posted 2 days ago
Apply Now Processing...
Email Job
Apply Now Processing...
Email Job
Job Description
Posting Details
Posting Details
Posting Number
S08284P
Working Title
Enrollment Support Associate
Department
PSO-Cont Ed-GC Cont Education
About the University of Georgia
PLEASE NOTE : On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.
The University of Georgia ( UGA ), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state's oldest, most comprehensive, and most diversified institution of higher education (). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University's enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGA's mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel.
College/Unit/Department website
www.georgiacenter.uga.edu
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
Monday - Friday, 8am-5pm with occasional night and weekend work
Advertised Salary
$35,000 - $37,000 (commensurate with experience)
Posting Date
04/11/2022
Open until filled
Yes
Closing Date Proposed Starting Date
05/15/2022
Special Instructions to Applicants
Please submit cover letter and resume with UGA application.
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
UGA Statement
PLEASE NOTE : On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.
The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit or call (706) 542-2222.
Position Information
Classification Title
Marketing/Public Relations Paraprofessional/Professional
FLSA
Non-Exempt
Job Family FTE
1.00
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
* Minimum of an associate degree, or two years relevant work experience
* Excellent verbal & written communication skills
* Must be detail orientated and able to multi-task & take initiative
* Ability to work with limited supervision
* Excellent customer service skills
* Experience managing and supporting the growth of a sales funnel
* Fluent with Microsoft Office 365 Suite, including Teams
* Ability to problem-solve and implement innovative solutions to meet business needs and goals
* Experience with learning new technology in a rapid learning environment
* Experience with teaching skills to others without additional support
Position Summary
The Georgia Center is seeking a talented, energetic professional to provide recruiting/ registration and marketing support in a fast-paced, professional, customer-focused, and results-driven environment. The Enrollment Support Associate will collaborate with program coordinators, education enrollment staff, and marketing staff on recruitment initiatives to drive enrollment growth in the Center's portfolio of continuing education programs.
Successful Enrollment Support Associates will bring great energy, a contagious attitude, excellent follow-up with contacted leads, strong over-the-phone closing techniques along with persuasive and consultative selling skills. This position involves the counseling and selling program benefits, meeting deadlines for enrollment, a capacity to work autonomously within a structured team environment, excellent relationship building, and business development. The primary responsibility of the position is to guide prospective adult students through the enrollment process as well as the development of strategic recruitment and relationships with businesses, individuals, corporations, and professionals.
Knowledge, Skills, Abilities and/or Competencies
* Excellent verbal & written communication skills
* Detail orientated and able to multi-task & take initiative
* Ability to work with limited supervision
* Excellent customer service skills
* Experience managing and supporting the growth of a sales funnel
* Fluent with Microsoft Office 365 Suite, including Teams
* Ability to problem-solve and implement innovative solutions to meet business needs and goals
* Experience with learning new technology in a rapid learning environment
* Experience with teaching skills to others without additional support
Physical Demands
Working in a normal office environment.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
Yes
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
No
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
Duties/Responsibilities
Duties/Responsibilities
Drive customer acquisition using lead generation strategies and managing the program enrollment pipeline.
* Assist prospective students as they move through the registration process, including consulting with them on program fit, answering questions about the program and registration process, alleviating concerns, and helping the student prepare to know what to expect upon course start.
* This position involves a significant amount of time working with prospective students by making phone calls, sending informational emails, building personal relationships, assisting with student registration, and maintaining the student contact database.
* Call prospective students who have requested information about Center programs and, through a systematic follow-up approach, contact prospects to answer their questions and build relationships with prospective students as they work through the admissions process.
* Actively manage and report on the prospective student pipeline, work towards program enrollment goals, manage entries into CRM and other appropriate systems.
Percentage of time
60
Duties/Responsibilities
Support evaluation and data collection efforts of the Center in support of identifying target audiences and insights into consumer buying behavior.
* Collaborate to develop and execute recruitment and communication plans specific to program/targeted audiences, aligned with Center strategic enrollment goals
Percentage of time
20
Duties/Responsibilities
Collaborate with SME's/Program Coordinators/Marketing Staff to develop assets that support the nurturing and recruitment of leads.
* Assist in developing new target markets and develop strategies to increase enrollment.
* Maintain relationships with appropriate campus constituents and off-campus referral sources.
Percentage of time
10
Duties/Responsibilities
Support strategic initiatives of the Georgia Center as needed.
Percentage of time
10
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Read More
Apply Now Processing...
Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Associate Degree
Required Experience
2+ years