BILLING SPECIALIST I - CUSTOMER RESOLUTION Professional Non-Clinical Hours: 8AM - 430PM Days - Full-time Paygrade/Wages/Salary Info: OH 2013-71 - 40054C
Job Summary Answers incoming phone calls from customers regarding primarily billing and payment inquiries. Discusses billing concerns and applies payments to accounts made by the customer. # Job Responsibilities Responsible for answering and addressing a large amount of incoming phone calls of complex and varying nature. Responsible for investigating and resolving customer#s concerns or assigning follow up to the appropriate area/individual. Answers patients# questions on patient responsible portions, co-pays, deductibles, write-offs, etc. Resolves patient complaints or explains why certain services are not covered. Posts patient/guarantor payments received through phone communication. Appropriately researches and transfers accounts to be set up on payment plans. Investigates and attempts to resolve mismatched information from returned mail to Business Office or accounts placed in assigned work queues. Assigns any outstanding inquiries from calls to the appropriate area for follow up and resolution. Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire No experience required No licensure/certification/registration required Skills and Attributes Requires critical thinking skills and decisive judgment. Works under direct supervision. Must be able to work in a stressful environment and take appropriate action. Learning and applies knowledge at a basic level relying heavily on senior staff for troubleshooting. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.