For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
Headquartered in Barcelona, Spain, Grifols  has over 20.000 employees in 30 countries. Grifols’ three main divisions - Bioscience, Diagnostic and Hospital - develop, manufacture and market innovative products and services available in more than 100 countries.
A leader in transfusion medicine, the Diagnostic Division is a global business focused on providing innovative solutions to help ensure the safety of the blood and plasma supply, detect human diseases and monitor therapies. The division advances patient care with diagnostic solutions to improve disease detection and management, and simplify laboratory operations.
Donor Service Representative
Summary:
Provide Donor Services and support the growth of an individual center’s unique donor base and collections by maintaining an exceptional level of customer service. This includes establishing and growing a community presence to build plasma awareness, recruiting new donors with social media platforms and other methods, supporting return donors through promotions and activities, and increasing donor frequency by communicating through local digital messaging.  The individual may also be utilized to support center operations in a functional role where they hold current certification, not exceeding 25% of total time.
Primary Responsibilities for Role:
● Coordinate and assist as needed with donor promotions, announce special center events, and foster International Plasma Awareness Month, attend public events outside the center to educate and recruit donors as they occur.
● Proactively build community relationships and partnerships to support the local community and enhance the reputation of the Biomat center.
● Partner with center management to grow prospective donor volume.
● Support the BU marketing team.
● Support the Center Leadership team by supporting and communicating with donors during operational changes that impact the donors.  Examples may include transitioning to a new collection device, launching self-directed technologies for the donors, or launching an appointment system
● Manage and foster activities related to donor appreciation and retention programs.
● Educate and encourage donors to utilized company services and technology (appointments, surveys, etc.).
● Utilize Social Media and CRM to enhance customer satisfaction by sending communications regarding special offers, promotions, appointments, plasma insights, center events, etc.
● Look for ideas, stories, blogs and donor profiles to provide fresh content to the Plasma Center’s social media.
● Chat with donors, provide feedback to center management and employees based on donor conversations and work with center management to constantly look for ways to improve. *Define methods for feedback collection
● Promote, explain, and recruit for Specialty programs by providing general information and answering questions about the programs offered, qualifications for the programs, and associated fee schedules.
● Identify research and suggest advantageous advertising opportunities.
● Provide Business Unit marketing team/DOS regarding the effectiveness of digital marketing.
● May support/perform responsibilities in certified cross trained areas determined by center management; however, functional capacity should not exceed 25% of time.
● Monitor Social Media platforms to identify local and specific to their donor center areas of concern, identify disgruntled donors, and alert local center management as needed to help circumvent customer service issues and reduce the number of complaints.
● Track and trend program initiatives, and complete ROI's.
EEO Minorities/Females/Disability/Veterans
CLK789 #biomatusa
Location: NORTH AMERICA : USA : KY-Owensboro : IBOWENSB - Owensboro KY-Frederica St-BIO
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