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Service Availability Manager/Project Coordinator - CSI-IS-075 - Dublin, VA
We are looking for Service Availability Manager/Project Coordinator for our client in Dublin, VA
Job Title: Service Availability Manager/Project Coordinator
Job Location: Dublin, VA
Job Type: Contract
Job Description:
The primary focus of the Service Availability Manager role is on providing the necessary consistent governance, assurance and management of multiple services.
It incorporates coordination, integration, collaboration, interoperability and delivery.
The aim is to provide a single point of visibility and control for the management and delivery of all services.
Key accountabilities & responsibilities are further delineated in the matrix shown below.
These could vary subject to the AOM service package subscribed for an application.
Activity Details Frequency Metric to Support Service Quality.
Ensuring the runtime service has adequate quality measurement mechanisms.
Stewarding performance indicators of the run-time service and triggering corrective actions.
Supporting Delivery Coordinators (DC) to achieve one-time service levels.
Monthly CSLs for Application run-time & one-time.
Must have experience in Change Management.
Must have experience in Incident Management.
Must have experience in Problem Management.
Must have experience in Capacity Management.
Must have experience in Availability Management.
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Cynet Systems is an Equal Opportunity Employer
At Cynet Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military, women, minority and veteran status, and any other characteristic protected by applicable law. Cynet Systems believes that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.