Full-time, Part-time
Job Description COMPANY OVERVIEW: Waterlogic Americas is a global designer, manufacturer, distributor, and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic USA is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations from Boston, MA, to San Francisco, CA.
POSITION SUMMARY : The Customer Service Representative receives inbound customer calls and e-mails, responds to customer questions, works with other departments to resolve concerns, troubleshoots product/service-related issues and maintains proper documentation.
RESPONSIBILITIES:
• Provide hassle-free service to every customer, in a positive manner that is focused on resolution of issues within the first call
• Respond to customer inquiries regarding service, billing, and sales
• Track inquiries and complaints relative to product warranty, product operation, maintenance, and installation difficulties
• Process all items necessary to ensure resolution of all customer problems and requests
• Perform troubleshooting of customer problems and escalate when appropriate
• Maintain customer accounts in accordance with company policy and procedures
• Issue service requests, take payments, and perform other duties as assigned
QUALIFICATIONS:
• High school diploma or GED
• Strong communication skills (verbal and written)
• Must be self-motivated and capable of working independently, as well as among a team
• Must be organized with excellent time management skills
• Advanced problem-solving skills
WE OFFER:
• Competitive salary plus bonus opportunities
• Medical, vision, and dental insurance
• Short- and long-term, supplemental, and company-paid life insurance
• 401(k) retirement savings plan
• Tuition reimbursement
• Employee discounts on products and services
Waterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.
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