Engineer, Service
Grapevine, TX, USA Req #2523
Tuesday, June 28, 2022
For Earth For Life
BASIC PURPOSE AND SCOPE OF POSITION
Provide technical support to Kubota dealers and internal departments to improve their product knowledge and training, effectiveness and efficiency of repair and maintenance, and the quality of their operations. Monitor, analyze and report the need to improve product quality and maintain customer satisfaction.
PRINCIPAL ACTIVITIES : This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:
• Provide technical support to Kubota dealers and other Kubota departments and entities via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions.
• As necessary, collect and analyze parts and components from the field to research the root cause of failures. Report on the results. Develop, propose, and implement field service solutions as applicable. Coordinate activities with the Warranty and Parts Departments as required.
• Inform dealer and company personnel about service concerns and/or solutions via Service Bulletins, Issues, Answers, telephone conversations, Call Records, and other forms of communication.
• Provide training to dealers, co-workers, and other company staff on products, Kubota systems, and servicing methods.
• Support Kubota’s Sales Organization at both internal and external Company events, addressing product complaints and field product questions.
• Through self-training, continually increase product knowledge using Technical Service Reports, Service/Sales Bulletins, Call Records, Engineering Releases, and other available resources. Actively participate in available technical training.
• Monitor and research product developments in the market and report as appropriate.
• Deliver a Dealer Support Experience based on the pillar of Kubota Service
• Connection – Ensure dealers have a connected Kubota Service Experience.
• Development – Grow the ability of the dealer to provide the local markets best service experience for end customers.
• Training – Dealers able to enhance skills through knowledge / information from guidance of Kubota Service and Kubota University.
• Support of Kubota University in development and delivery of service focused training.
• Conduct other activities related to this position as assigned by management
MINIMUM QUALIFICATIONS:
• Must possess a specialized engineering / technical degree in a field related to engineering or the Off-Highway industry. Bachelor’s degree in specialized engineering / technical field related to engineering or the Off-Highway industry preferred.
• The SE I must work through and pass the KUBOTA Service Engineer in Training curriculum offered by KUBOTA University within 2 years of starting the position.
SKILLS AND BACKGROUND:
• Excellent verbal communication skills; ability to explain technical concepts and repair methods verbally in fluent English. Very good written communications skills to explain technical concepts, report on technical investigations.
• Problem solving skills - being able to analyze information to create and communicate repair solutions.
• Technical skills – proven experience with hands-on repair of off-highway equipment.
• Judgment - Being able to make good decisions and useful recommendations based on the information provided by dealers and other sources.
• Interpersonal skill - Being able to work well with others.
• Relies on independent decision making and problem solving to complete job tasks.
• Time management – Able to maintain deadlines for tasks and projects.
• Active participation in scheduling and confirming work activities.
EQUIPMENT OPERATION (% of time, description, nature of service):
• 20% - Off-Highway Equipment, repair and operation.
• 80% - Office equipment including computer, copier, fax, phone, printer
PHYSICAL REQUIREMENTS:
Must be physically able to perform any repair on any Kubota equipment sold in the United States. Must be physically able and licensed to operate cars and light trucks on public roadways in the U.S. Must be physically able to conduct independent travel to any location within the United States.
ADDITIONAL INFORMATION:
Performance of the duties of this job will expose the person to potential hazards including, noise, chemicals, paints, fuels, dust, heat, moving parts and operation of mechanical or electrical equipment.
The position may require walking, standing, stooping, and transporting materials or parts on a
regular basis, up to OSHA limits.
DISCLAIMER:
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time
Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Other details
• Pay Type Salary
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• Grapevine, TX, USA
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