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IT Support Technician I
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US-TX-Grapevine | IT | Full Time
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We’re on a mission to cultivate a connected world through shared experiences and are looking for like-minded people to join us in delivering necessary, innovative and convenient technologies and services to the outdoor recreation industry at large. As a member of the Aspira team, you’ll be joining us in supporting convenient access to North America’s most treasured public and private lands, as well as the memorable moments they create.
Job Description Aspira TM provides connected experiences for the outdoor recreation industry. Our comprehensive suite of reservation and licensing technology and service solutions support federal, state, provincial, and local government park, campground, and conservation agencies, conveniently connecting them with outdoor adventure seekers from around the world. Aspira is headquartered in Dallas, TX with nine offices worldwide. For more information, please visit AspiraConnect.com .
Primary Responsibilities:
• This position will be responsible for the incoming and outgoing equipment related to the Call Center work at home program and Equipment Specialization.
• Outgoing
• Image thin clients
• Test call center applications and image
• QA all hardware
• Prepare new hire onboarding kits
• Ship all requests within 3 days of request
• Update all systems & spreadsheets with required information
• Incoming
• Manage the collection of hardware
• Perform troubleshooting and diagnosis of thin clients, headsets and dial pads
• Manage repair and warranties of thin clients, headsets and dial pads
• Re-image thin clients
• Ship replacement hardware within 1 day of request
• Provide remote support to call center agents
• Troubleshoot application or hardware issues
• Support
• Test functionality of all Hunt & Fish and Campground equipment
• Point of Sale, Lenovo and HP devices
• Imaging
• Install applications
• Printers
• Test printer functionality
• Load appropriate firmware & configurations
• Test functionality
• Keyboards/Mice/Monitors/Scanners
o   Log failure information to appropriate systems
o   Assist with requests from all systems to ensure SLAs are met
o   Support and contribute to a zero-error environment
o   Duties may require working outside normal working hours (evenings and weekends) at times
o   Liaison with application support for image updates and testing
o   Liaison with Customer Support for troubleshooting issues
o   Assist refurb area
o   Assist shipping area
o   All other duties as assigned
Secondary Responsibilities:
• When volume allows, assist in other Point of Sales (POS) activities
• Assist in imaging terminals
• Assist in quality checks
• Assist in documentation
• When volume allows, assist in warehouse fulfillment activities
• Other duties as assigned
Skills & Requirements Requirements:
• Experience in the field of Information Technology
• Follow procedures and documentation
• Working knowledge of computer hardware
• Experience working with vendors and warranty repair centers
• Problem solving ability
• Good customer service and communication skills
• Working knowledge of POS equipment preferred
• Working knowledge standard MS Office platforms (Excel, Word, PowerPoint) preferred
• Working knowledge of FedEx Worldwide System preferred
• Working knowledge of all shipping portals (ASSIST, CSM, WA/OR/ID control centers, IA console) preferred
• Self-Motivated and Committed to meeting schedules
• Must be able to lift/carry up to 50lbs
Aspira’s Perks & Benefits:
• Compensation for this role is $19.24 to $21.00 hour dependent on experience
• Health, Vision, Dental, RRSP
• 3 weeks of PTO
• Two additional paid days per year to “Get Lost” in an experience and to “Give Back” to the community
Aspira is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Qualifications