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Community Support

Solo Stove

Location: Grapevine, TX 76051
Type: Full-Time, Non-Remote
Posted on: June 22, 2022
Community Support
Solo Stove
Grapevine, TX 76051
From $17 an hour - Full-time
Job details
From $17 an hour
Job Type
• US work authorization (Required)
• Customer support: 2 years (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)
Pulled from the full job description
Dental insurance
Health insurance
Paid time off
Vision insurance
Full Job Description The Community Support Agent plays a key role in our Community Support operations. Working in a call-center environment, this high-energetic, confident and courteous employee will communicate with customers by phone, email, chat, and social media platforms, and will assist in resolving inquiries related to shipping, warranty, general product questions, etc..
The Community Support Agent will serve as the first point of contact to customers and must be focused on providing excellent customer experience at all times. In addition, this person must have confidence to make quick and accurate decisions, use independent judgement on unfamiliar customer needs, and have the ability to determine when inquiries should be escalated.
Duties and Responsibilities:
• Provide exceptional customer service by assisting customers with inquiries regarding shipping and tracking, product questions, warranty claims, refunds, replacements etc.,
• Interact with customers through phone calls, email, website chat software, and various platforms such as Facebook, Amazon, and Ebay.
• Follow Company policies and use independent judgement to determine resolution/escalation.
• Work closely with warehouse and logistics teams to ensure accurate order processing and stay current on product knowledge.
• Oversee daily returns and replacement of orders.
• Maintain a high level of professionalism, punctuality and accountability.
• Contribute to a team-oriented environment, assisting others, as needed.
• Associate’s or bachelor’s degree, preferred
• 1-3 years of customer service experience
• Courteous, confident and outgoing personality with exceptional customer service skills
• Great telephone presence and confidence to assist customers over the phone.
• Ability to build relationships with team members and customers.
• Proficient with Microsoft Word and Excel
• Ability to navigate dashboards such as Paypal, BigCommerce and ShipHero.
• Ability to problem solve and multi-task
• Detail oriented and excellent organizational skills
Job Type: Full-time
Pay: From $17.00 per hour
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 8 hour shift
Ability to commute/relocate:
• Grapevine, TX 76051: Reliably commute or planning to relocate before starting work (Required)
• Customer support: 2 years (Preferred)
Shift availability:
• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)
Work Location: One location
Hiring Insights Hiring 8 candidates for this role
Urgently hiring
Job activity Posted 2 days ago