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Manager, Customer Success - TX

XPO Logistics

Location: Grapevine, TX 76099
Type: Full-Time, Non-Remote
Posted on: June 21, 2022
Manager, Customer Success - North Richland Hills, TX
XPO Logistics
7,679 reviews
Grapevine, TX 76099
XPO Logistics
7,679 reviews
Read what people are saying about working here.
Job details
Job Type
Full Job Description
Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
As the Manager, Customer Success, you’ll be responsible for increasing customer loyalty and retention, as well as managing the performance of a team to provide maximum productivity and outstanding service. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.
What you’ll do on a typical day:
• Lead a best-in-class team of Customer Success Analysts
• Cultivate strong relationships with National and Strategic Sales leadership; gather feedback and understand customer requirements
• Develop and refine processes to ensure consistent support and improve connectivity with other functions
• Establish and manage key performance indicators
• Monitor team performance monthly (including quality reviews) and report out quarterly to senior management
• Serve as point of escalation for customers and other departments
What you need to succeed at XPO:
At a minimum, you’ll need:
• Bachelor's degree or equivalent related work or military experience
• 5 years of professional experience in the transportation and logistics industry
• Proficiency in Microsoft Office suite
It’d be great if you also have:
• Transportation industry experience
• Demonstrated ability to lead teams and build cross-functional relationships
• An ability to prioritize and work on multiple projects simultaneously
• An eye for approaching process efficiencies with creativity
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations
Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
Hiring Insights Job activity Posted 1 day ago