JobsEQ by Chmura Logo

Customer Service Representative


Location: Grapevine, Texas
Type: Full-Time, Non-Remote
Posted on: June 20, 2022
Full Time
Job Description
The Terminal Customer Service Rep fields external customer questions, complaints, and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
• Answer incoming customer calls and provide detailed information
• Notify customers daily of freight availability
• Data entry (domestic and international bills)
• Maintain a driver sign-in log
• Maintain a cash log file
• Maintain files in order and as outlined in the operations procedures and policy manual
• Perform daily audits on all outbound shipments
• Arrive inbound manifest and closeout outbound manifest in the AS400
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Acceptance of containers and proper documentation (Smaller stations only)
• Office cleanliness: vacuum and trash empty (Smaller stations only)
• Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
• Other duties as assigned
• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with employees and managers
• The desire for a long-term career with an industry-leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
• Ability to handle the heavy workload and work well under pressure
• Understanding of industry documents (bill of lading, master airway bills, tsa forms, etc)
• High school diploma or GED equivalent
• Must be 18 or older
• Must be able to pass basic hazardous materials training
• The ideal candidate will possess a can do attitude with a will do work ethic
• Must have the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc
US Logistics Solutions
2475 Esters Blvd. Suite 300
Grapevine, TX 76051
Office: (972) 426-6200
US Logistics Solutions is an Equal Opportunity Employer
Location/Region: Grapevine, TX