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Infrastructure Specialist
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Hearthside - Front Royal, VA
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Job Description
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We are Hearthside Food Solutions, a new kind of food company, and the industry’s largest contract manufacturer. You won’t find our logo on store shelves, but our passion for quality and efficiency is evident in every product we make.
Founded in 2009, today we operate 43 production facilities in the US, Canada and Europe, employing over 11,000 people. In an industry growing at 2%, we made the Inc. 500 Fastest Growing Companies list three straight years. Our customers are some of the world’s finest food companies.
At Interbake Foods, we bake cookies, crackers, cones and wafers products in 6 facilities across Canada and the USA, conducting our business with integrity, contributing to our communities, and fostering a respectful culture. We are building a culture of success here, and it depends on our people striving for greatness and having the courage and commitment to getting better every day.
SCOPE: The Infrastructure Specialist provides coordination, planning and support for all operational services and technical implementation of plant infrastructure deployed at the plant locations. With more than 35 facilities across North America, this role will provide a ‘boots-on-the-ground’ troubleshooting from thin-client hardware repairs to Bakery automation equipment networking as well as everything in between. This individual collaborates closely and builds continuous relationships with Engineering, IT, and Plant Level operational staff. Often this role serves as an agent in the field, traveling facility to facility, actioning on agendas defined through either crisis, proactive engagement, or future project work as a part of process evolution.
CORE ACCOUNTABILITIES:
• Provide 2nd level operational support in accordance with service level agreements; Recommend corrective action to restore systems during an outage; escalate production incidents to application team and/or senior management where necessary.
• Maintain the plant infrastructure availability level of 99.9% or better. Report, investigate and resolve any issue preventing achievement of 99.9% availability;
• Routinely assist on project planning and design of infrastructure (server& switches) for facilities ensuring service delivery targets, technical requirements, capacity requirements, industry standards, and budget constraints are met;
• Manage Manufacturing infrastructure equipment inventory and maintain infrastructure health on a daily basis;
• Assist developers with manufacturing PLC technologies and design; Perform scheduled maintenance and support release deployment activities after hours;
• Remain current with evolving technological products and features and constantly changing business needs, internal standards and industry best practice;
• Refine business requirements, convert them to technical requirements and devise an appropriate infrastructure solution by choosing from multiple technologies and ensuring that solutions stay within the guidelines of security/audit standards and conform to industry best practices;
• Ensure MFG Infrastructure environments (hardware and software) is properly documented; Such as software licenses and registration, equipment location and maintenance logs are kept current
• Provide after hours on-call support on a rotational basis
• Mentor, train and provide guidance to plant end users as needed; Share domain to plant end users as needed and technical expertise, providing technical mentorship and cross-training to other peers and team members
Skills & Requirements ABOUT YOU:
• Minimum three years of hands-on experience with large scale environment handling a wide variety of IT technologies
• A+ Certification (Comptia +) and/or Post-Secondary Education in a computer networking discipline
• Proven experience Technical troubleshooting of Service Desk Level 2 & 3 user-related issues - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems in real time. (ITIL)
• Proficient in all Microsoft Windows technologies including AD, DNS, DHCP and Scripting
• Strong working knowledge of Cloud based Solutions, Client-Server applications and Server Virtualization products (Microsoft Hyper-V);
• Strong customer service mentality; Emphasis on great oral and written communication
• Ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation
• Team player who follows procedures set in place in order to provide reactive and proactive support for Mission Critical systems.
#IBFSalary
Qualifications
Weston Foods is committed to fostering a work environment with strong core values that support diversity through various policies, programs and activities that encourage sensitivity and accommodations.
Weston Foods offers employment regardless of race, colour, gender, national origin, religion, age, disability, or sexual orientation. Diversity is integral to our success as an organization and we will use diversity as a model to help identify and develop the best talent, create effective teams, and achieve overall excellence.
Weston Foods will accommodate the needs of applicants with disabilities throughout all stages of the selection process. Please advise your Talent Acquisition, Operations, or HR contact about your individual accessibility needs throughout the hiring process. Information relating to the need for accommodation will be addressed confidentially.
Lastly, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.