Product Manager, Student Technology
Job Locations US-FL-Tampa
Job ID 2022-3510
Job Posting
UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.
• Anticipated starting salary of $65,000; pay rate negotiable based on experience and qualifications.”
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection
Purpose of the Position:
The Product Manager, Student Technology is a key stakeholder for the Student Technology teams, holding a deep understanding of the UMA user community, UMA engagement strategies, platform use cases, all associated UMA technologies, and the general marketplace.    The Product Manager, Student Technology works closely with key stakeholders throughout UMA and technology teams, understanding the needs of our students and business community and what features and experiences drive successful student engagement for each team.   The Product Manager, Student Technology guides the success of the Student Technology products and leads cross-functional projects and support teams that are responsible for product improvement. The Product Manager, Student Technology works with UMA leaders across the institution to prioritize any project backlog based on business value and serving as the point person for Engineers, Developers, Testers, and Operations on the technology team. The Product Manager, Student Technology participates in key meetings, including stand-ups, backlog grooming, sprint planning, release planning, and release readiness. The Product Manager, Student Technology is responsible for signing off on features to ensure they meet the agreed-upon acceptance criteria and overall business need.
The Product Manager, Student Technology reports to the Director, Senior Director, or AVP, Learning and Student Technologies.
Key Responsibilities:
Functional:
• Own, develop, and execute product vision, strategy, and road map. Continually communicate priorities to ensure student needs are met.
• Lead development of new features from concept to growth through the entire product development life cycle.
• Develop features and product backlog items for all new functionality, presenting features and product backlog items to the extended teams in grooming and design sessions.
• Ensure new functionality meets the pre-defined acceptance criteria so the work can be designated as complete.
• Coordinate release planning, testing, and implementation of features and functionality.
• Work across UMA and its different contact center teams to build consensus on the prioritization of features and functionality.
• Ensure that the feature backlog is constantly prioritized to secure delivery of maximum business value.
• Review the completed work of the Student Technology teams. Owns the final sign-off of the feature release.
• Responsible for stakeholder management, providing clear and consistent communication of all product development to contact center leaders, UMA management, and the technology team.
• Responsible for overseeing and managing the selection, production and development of student technology applications such as, but not limited to, the Student Portal, UMASign, and Resume Generator.
• Performs other duties as assigned.
Technical:
• Functional subject matter expert (SME) on all product/platform features and functionality.
• Provide demos, training, and knowledge transfer in the proper use of Student Technology systems.
• Create product documentation, accurately capturing how UMA’s engagement technologies actually work.
• Maintain technical and architectural understanding on how the combination of all Student Technology systems and technologies are designed to work.
Support Institutional Initiatives
• Engage in institutional sponsored activities and initiatives as appropriate
• Lead with courage in support of change initiatives that impact institution
• Manage and assists in coordinating efforts between departments within UMA
Compliance:
• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
Work Experience, Skills & Abilities:
Minimum Requirements:
• Undergraduate degree with a business management and technology focus or equivalent combination of education and experience
• Experience in Educational Technology & Learning Management systems in large & complex environment. (2,000+ agents)
• Technical Skills • Proficiency in MS Office (Word, Excel, PowerPoint, Access)
• Proficiency in technical writing, including specifications, mock-ups, requirements, and technical diagrams.
• Proficiency in Microsoft Visio
• Experience with requirements tool, such as Azure DevOps or JIRA
• Proficiency in Agile methodologies & principles
• Strong understanding of KPI and reporting dashboards
Functional Skills
• Proven critical thinking, and technical acumen.
• Ability to manage multiple priorities simultaneously
• Communication • Proficient verbal and written English
• Listens and gets clarification;
• Responds well to questions;
• Demonstrates group presentation skills;
• Varies writing style to meet needs;
• Presents numerical data effectively;
• Teamwork & Interpersonal Skills • Remains open to others' ideas and tries new things;
• Gives and welcomes feedback;
• Contributes to building a positive team spirit;
• Treats people with respect;
• Service Orientation • Keeps commitments;
• Proactive, self-driven with a focus on follow through
• Excellent problem-solving skills
• Ability to work with all levels of an institution;
• Works with integrity and ethically;
• Strategic Thinking • Ability to see ideas and imagine possibilities;
• Good judgment with the ability to make timely and sound decisions;
• Strong organization, problem solving and analytical skills;
• Able to support a diverse and inclusive work environment
Preferred Requirements:
• 5 years of Product Management experience building web products and content working in an agile environment.
• Knowledge of Higher Education domain
• Story mapping experience
• Experience with Office 365 platform (all applications)
Working Environment:
• Ability to work full-remote, on-site, or a hybrid attendance model
• Mobile smart phone
• Flexibility to work evenings and weekends as needed
Physical Demands:
• Requires long periods of sitting at a desk working on a computer
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.
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