Coord-Account Svcs
• Temple Terrace, FL, United States
• Full-Time Commercial
• Job # 594874
• Date posted - 2022-05-17
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When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
• First point of contact post sale; ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan
• Ensure installations are scheduled and executed in a timely manner
• Utilize all resources, including paid resources such as field support technicians, to care for timely resolution
• Responsible for providing timely action on any customer escalations throughout onboarding period. Additional escalation support to managers.
• Validate proper product mix, ensuring hardware and software solutions are compatible with the client’s assets
• Responsible for building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our service
• Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria. This could mean larger, more complex engagement.
• Collaborates and owns the communication with internal partners such as Sales, Support, Success and Finance
• Responsible for documenting all interactions in Salesforce and other VZC systems
• Support leaders through analysis and feedback.
Where you'll be working:
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for...
You must have:
• Associates Degree in Business
• 2 or more years’ experience in the successful delivery of implementation projects for SMB clients
• Experience using applications such as SalesForce.com, Microsoft Excel, Power Point, GSuite etc
Even better if you have:
• 2 or more years of experience in an account management role (specifically SaaS related product/services)
• Bachelor’s degree
• Knowledge of the complexities associated with hardware and software solutions
• Demonstrated success managing complex projects
• Customer focused with problem resolution skills
• Demonstrated ability to effectively communicate with internal and external stakeholders focused on collaboration
KEYWORD - VZCONNECT
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).