NEW
Full Time | Part Time | Work From Home
Full Time | Work From Home
Job TitleBiomedical Equipment Technician 2 - Services and Solutions Delivery (Tampa, Florida)Job DescriptionEffective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance. *Montana employees are currently excluded from this requirement at this time.Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.In this role, you have the opportunity toBiomedical Technician supports the Multi-Vendor Biomedical business within Tampa, FL area. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.You are responsible forCustomer OwnershipResponsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.The Biomedical Technician 2 must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team, or the customer at multiple levels.As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.Provides a positive cohesive company image, across business lines, when discussing the company, products, etc with the customer.Establishes credibility and trust.Ensures customer satisfaction while meeting business objectives.Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times.Understand customer's business and competitive environment.May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.TeamworkAdopt, develop and implement best practices within local site and across multiple work teams.Proactively schedules activities & makes him/herself available to assist others.Seeks out opportunities to increase capability and capacity.Actively seeks to mentor others.ComplianceOperate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.Business ResultsBuilds knowledge of the business financials and how their decision making and skillsets drive business results.TechnicalThis position will be used within Customer Service and applies to all biomedical equipment.Requires minimal supervision.Able to perform as a primary BMET for at least one medical specialty.May be assigned duties for multiple medical specialties.Maintains knowledge of technical advances, compliance standards and current industry trends.Able to perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.Assesses situations and make correct decision regarding whether to engage others (ie: escalation) or handle alone.Problem Solving: Defines problems:Collects data, establishes facts, and draws valid conclusions and/or seeks assistance from others.Has the ability to interpret an extensive variety of service materials and technical instructions and deal with several abstract and concrete variables.Applies his/her technical training and resources to effectively solve problems.Ensures follow-up on on-going issues.Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer with assistance, if needed.You are a part ofWorking as part of our 5,550-member Global Sales and Service organization, you'll benefit from the team's growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a 'One Team' culture, you'll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customersTo succeed in this role, you should have the following skills and experienceAssociate's degree or equivalent training/experience in electronics or Biomedical Engineering.Minimum 5 years servicing biomedical equipment repair.PC competency, to include basic knowledge of word processing, spreadsheets, databasesExperience with mechanical devices and tools and test equipment.Knowledge and understanding of electronic circuit boards, processors and computer hardware including applications, programming and systems functionality.Understanding of the fundamentals of networking technologies and troubleshooting methods.Have and maintain a valid driver's license and a driving record that is in compliant with Philips' Fleet Policy.CBET certification desirable.Ability to communicate effectively with various levels of employees and customers both verbally and in writing.Ability to work cohesively and effectively with employees at all levels / departments of the organizationsAbility to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.Ability to adapt to changing work requirements in a complex, fast pace environment.Strong organizational skills, self-disciplined, and the ability to work independently.Lean certification desirable.Must be able to commute to Tampa, FLPhysical Demands and Work EnvironmentJob operates in the hospital/medical environment including office, warehouse, operating room, laboratory and patient rooms.Potential exposure to hazardous physical, chemical, radiological and biological agents and loud noise.May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.Frequently in contact with electrical equipment.This role routinely uses standard office equipment such as computers, phones, medical test equipment.Occasionally operating a motorized vehicle.Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping and kneeling.Occasional reaching, grasping and extended reaching.Occasional computer viewing and use of vibrating tools.Frequent standing, walking, pushing, and repetitive hand movements.Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds.Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds.Rarely lifting anything over 100 pounds.Rarely required to climb ladders or crawl.Rarely working outside or exposed to cold or heat.Continuous hearing, use of depth perception, color vision and working inside.Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and/or cut proof), eye protection, ear protection and full face shield.Mission Critical CompetenciesTechnical LearningDealing with AmbiguityPriority SettingPerseveranceSelf-DevelopmentNegotiationCustomer FocusPeer RelationshipsThis position will require you to meet all customer specific mandates such as vaccinations and or screening tests.US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa for this opportunity.In return, we offer youAn exciting path towards your most rewarding career. Philips is growing its market access and reimbursement capabilities enterprise-wide, and you will be challenged beyond your core competencies in an environment that rewards those that take ownership and deliver.Succeeding in this market-based role in a complex environment will open many doors for your long-term career, in other areas in Philips or otherwise.How we work at PhilipsOur newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways:We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis. We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips?Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran#LI-PH1#LI-Remote#IndeedCSIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Opportunity Employer/Disabled/Veteran
Location/Region: Tampa, FL (33694)