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Student Loan Counselor/ Customer Service Representative

Wipro Technologies

Location: Tampa, FL 33602
Type: Full-Time, Non-Remote
Posted on: May 17, 2022
This job is no longer available from the source.
NEW
Full Time
Position: Student Loan Counselor/Customer Service Representative - OnsitePosition Location: Tampa, FloridaWipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across six continents and seventy countries.We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day on benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.As a Onsite Inbound Customer Care Representative, you will be answering inbound calls from individuals who have student loans with this company. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customer's needs and concerns and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests.We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills. Core Responsibilities:Handling incoming requests from borrowers in a professional and timely mannerAnticipating the borrowers' needs and providing recommendations in order to deliver appropriate solutions to themProvides high quality service to achieve maximum satisfaction by resolving the query at first contact where possibleTake ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolutionDelivers what is promised in line with the caller's expectationsResponsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activitiesCompile and process caller information Processing applications Perform additional duties as neededAbout Wipro and what we offer to you:Competitive Hourly pay rateDay 1 benefits including Medical, Dental, Vision and 401K2 paid breaks - 15 minutes each30 minute unpaid lunch4 weeks of training1 week of Nesting/controlled calls with lots of supportInternal growth and even created our own recommendations to help you growInbound callsNo cold callingExtra monetary incentive for Bi-Lingual Spanish and EnglishShiftdifferentialsfor working a later shiftExperience:Minimum 1 year of experience in a customer service related fieldExcellent computer skillsIntermediate typing skills, including 10-key operation by touchSchedule flexibility required Education:High School/GED required; Associates Degree preferred
Location/Region: Tampa, FL (33602)