NEW
Full Time
Job DetailsJob LocationSheraton Tampa Riverwalk - Tampa, FLCompany Overview: Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment. Purpose:The Assistant Director of Front Desk is responsible for the effective management and direction of guest service operations in reference to quality service, supervision of associates, guest service and recovery. Candidate must genuinely care about associates and guests and provide guest-centric service at all times. Will also direct, manage and coordinate the activities of associates in guest registration, PBX services, night audit, and all rooms operations in alignment with Performance Hospitality's standards to ensure guest satisfaction while maximizing hotel profitability.Essential Functions:Ensure the hotel maintains the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with the hotel's expectations. Greet and welcome guests upon arrival. Ensures that guests are properly registered into the computer, verifying reservation, address, and credit information. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Close guest accounts at time of check out and ascertain satisfaction. Accept payment for guests' accounts both at the time of registration and at checkout. Post charges to guest rooms and house accounts using the computer. Maintain a house bank and make a deposit and accurate report of receipts daily; Cash checks and exchange currency for guests. Directly manages the Rooms management personnel and indirectly manages all subordinates within the department. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Responds to guest's complaints, solves problems, and works towards problem prevention through long term planning. Resolves issues in a manner satisfactory to both the guest and the hotel. Listen and extend assistance to resolve problems. Plan and implement detailed steps by using experienced judgment and discretion. Continually evaluate costs, oversee inventory and ordering of supplies for all departments within Rooms in a timely manner and to meet the Hotel needs. Works with Sales and Revenue managers regarding guests and groups. Maintain all front desk related equipment and a par stock of supplies. Retrieve mail, small packages and facsimiles for customers as requested. Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff. Complete audit procedures, as needed.Qualifications:High School Diploma or equivalent; Minimum of three (3) years of Front Desk/Hotel experience including supervisory and/or management experience. Previous Opera POS system knowledge desired.
Location/Region: Tampa, FL (33602)