Requisition # 311982BR
Posting Job Title (Do Not Exceed 250 Characters) Enterprise Accounts Receivable Analyst I, Spectrum Enterprise
Posting Location United States - Florida - Tampa
Position Type Full Time
Business Title Ent Acct Receivable Analyst I
Posting Job Description At a glance:
• Are you an accounts receivable (AR) professional skilled at demonstrating positive client relationship interactions and good organizational skills?
• Can you commit to an AR collections position guiding enterprise businesses through high-capacity revenue and coax and fiber-based networking services?
• Do you desire competitive compensation with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
You improve client satisfaction through detailed accounts receivable support for multisite enterprise clients with services invoiced in a consolidated format. As an Enterprise Accounts Receivable Analyst I, you use in-depth knowledge of all billing platforms available in the markets you support to review and research accounts for billing issues and corrections. You enhance the client experience by managing assigned cases for dispute or research issues and work with the client’s point of contact directly to resolve them.
You maximize the department through special investigations and the analyses of complex clients while acting as a first-level for escalations.  You have cultivated a keen ability for identifying roadblocks and overcoming obstacles to see issues resolved efficiently and effectively. You thrive in an office environment while maintaining the ability to support projects after hours as needed to achieve company objectives. You report directly to the Supervisor of Enterprise Accounts Receivable for goals, guidance and assistance.
Position benefits:
• Competitive salary.
• Health, vision and dental insurance.
• 100% company match 401(k) up to 6%.
• Company funded retirement accumulation plan for an additional 3%.
• Education assistance.
• Pretax childcare spending account.
• Paid holidays, vacation days, personal days and sick days.
• Employee discount on spectrum services where available.
What you will do:
• Encourage company-wide excellence by providing active and consistent support for all efforts to simplify and enhance the client experience and attain revenue goals.
• Achieve department goals by managing a group of accounts that generate up to $1.8M annually for the Spectrum Enterprise business segment.
• Mitigate risks by managing confidential company and client business records and assisting other team members on policies, processes and tools.
• Ensure monthly cash, receivables and intercompany reconciliations are completed efficiently and accurately using an in depth understanding of our procedures.
• Identify and resolve account issues with minimal supervision using excellent analytical skills.
• Improve client satisfaction by returning internal and external client emails and phone calls promptly and professionally.
• Assist with client escalations and billing issues and assign clients to the next level of resolution if the issue can’t be solved quickly.
• Maximize the accounts receivable process by working with Accounts Receivable Analyst II and Senior Accounts Receivable Analysts.
• Remain current on products, procedures and changes in the order entry process to accurately review and resolve cases received by email and from Salesforce within the required service level agreement (SLA).
• Collaborate with other departments to address client issues and questions efficiently.
• Perform additional duties related to the position as assigned.
Required keys for success:
• One year of commercial billing platform experience using ICOMS or CSG.
• One or more years of accounts receivable experience.
• One or more years of experience with Salesforce.
• Detail-oriented and self-motivated that thrives working independently.
• Demonstrated judgment, initiative and sense of urgency to accomplish job duties.
• Proven prioritization and organizational skills with the ability to manage multiple projects simultaneously while working quickly and accurately in a fast-paced environment with changing priorities.
• Excellent interpersonal skills with a diplomatic approach, confidence and comfort around peers and leadership teams.
• Experience with client relationship management (CRM) tools, billing systems and other related software.
• Proficient with Microsoft Office, Excel, PowerPoint and Outlook.
• Effective written and spoken English communication skills with all levels of the organization.
How you will stand out from the crowd:
• Two years of experience with cash management or accounts receivable.
• Knowledge of enterprise fiber products and associated elements.
• Track record of working in the telecommunication industry with large enterprise clients.
• Advanced knowledge of sales tools, CRM platforms, billing systems and other related software, such as Salesforce, CSG and ICOMS.
• Expert Microsoft Excel skills.
Your education:
• Bachelor’s degree in a related field or an equivalent combination of education, training and experience (required).
Area of Interest Billing Operations, Finance and Accounting, Financial Analysis
More on Spectrum
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Business Unit Spectrum Enterprise
Work City Florida - Tampa
Work State Florida
Location 3611 Queen Palm Dr Suite 175, 180, 250
Zip Code 33619
Job Code CCM310 Ent Acct Receivable Analyst I
FCC Unit 13554
Controlling Establishment ID 01989 - Tampa Queen Palm Dr
Account Code B04-304-6000-369