Job Description
Solutions driven success.XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply.As Specialist, Logistics, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the XPO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What you’ll do on a typical day:Maintain phone communication between external customers and contracted drivers/couriersAssist contracted drivers with delivery issuesResolve any customer issues, complaints and answer questionsMonitoring progress of delivery routesCustomer billing and data entry tasksAssign drivers/couriers delivery routesOversee all unloading processes of returning routes at days endAdditional duties as requestedWhat you need to succeed at XPO:At a minimum, you’ll need:1 year of experience in a customer service role resolving issues and responding to customer requestsIt’d be great if you also have:High school diploma or equivalentExperience in a call center environmentStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsThis job requires the ability to:Able to lift up to 25 poundsBe part of something big.XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here.