NEW
Full Time
The Payroll Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.Responsibilities:The Payroll Group Manager performs business analysis support for an HR and Payroll operations organization; Creates and manages the documentation of internal procedures and business requirements.Serves as subject matter expert for payroll processes and procedures.Creates and manages the documentation of internal procedures and business requirements.Manages the business analysis and documentation of system change specifications; and implementation of user application test plans.Executes test plans and identifies and documents discrepancies found through the ability to accurately assess output against expected results.Resolves discrepancies with technical and/or business personnel, communicates issues and results clearly, and retests as required.Creates and runs data verification reports utilizing Workday.Interacts with customers on production and project support.Plans and executes complex projects and coordinate over a broader departmental spectrum.Informal leadership role within teams, and is involved in coaching and training of new recruits.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.The management oversight and the timely and accurate delivery of payroll within the NAM region (US/Canada) and other assigned Countries;The recruitment and development of a high performing Payroll Operations team, including creating talent development opportunities for high potential staff and ensuring robust operational coverage and actionable succession plans for all critical positions;Ensuring that a robust operational control framework, including adequate segregation of duties, is maintained at all times, and identifying and implementing opportunities to sustainably improve Straight Through Processing rates; andDeveloping and maintaining strong relationships with all key stakeholders, promoting timely and open communication and productive partnerships to address common challengesThe HRSS Payroll organization consists of multiple process streams, including payroll processing for US and Canada Payroll, Expat Payroll, Caribbean Payroll, Executive Compensation, Garnishments, Deductions.The NAM Payroll Lead works in close partnership with the Payroll Accounting, Time & Absence and Payroll Tax Leads to ensure compliance with all standard operating procedures and timely and accurate transaction processing.Process Management, Validation and ControlEnsure NAM Payroll operations are executed in compliance with standard operating procedures and consistently meet the committed service standards (completeness, timeliness, accuracy).Ensure payroll delivery complies with all country legal and fiscal requirements and that all regulatory requirements are consistently met.Partner with functional GPOs and GPLs (Payroll, Compensation, Benefits, Mobility, etc.) to ensure that Standard Operating Procedures are documented, understood and consistently followed in the region, and that any requested exceptions to those standards are subject to formal review and approval.Ensure all established operational controls and reasonability checks are performed on a timely basis, and that the results of the testing are evidenced.Ensure that all Operational Breakages (service and/or financial) are documented and subject to timely reporting and to source/cause analysis, and that the necessary remediation actions are completed and tested on a timely basis.Ensure all Payroll processes are demonstrably "audit ready" at all times, and assume management responsibility for the successful outcome of all internal and external audits within the region insofar as they relate to the Total Rewards activity set.Ensure regular, documented vendor reviews are performed and that appropriate measures are taken to remediate poor vendor performance. Track ongoing vendor performance to ensure full remediation has occurredManagement and SupervisionProvide Leadership and Management direction for the Payroll Organization within the region. Management and delivery against all regional goals, including performance metrics, productivity commitments and financial plans.Partner with the global Payroll GPO on payroll vendor selection. Lead the regional implementation of vendor changes, ensuring that projects are delivered on time and in compliance with all Citi TPM and Operational Readiness requirements.Identify opportunities for and drive improvement in control processes, delivery practices and systems. Share identified best practices within the region with the Payroll leadership team. Identify and implement best practices that have been pioneered in other regions and/or functions.Provide leadership to ensure the timely regional implementation of global initiativesDrive talent development for the regional Payroll organization, including the development of actionable succession plans for all critical positions.Actively support employee engagement activities for the region to promote timely two-way communication and a strong sense of ownership and common purpose across the team.Represent the HRSS Payroll organization in meetings with Citi's regional leadership team and with senior visitors to the region.Represent and advocate for the needs of the region in Total Rewards leadership forums.Skills and qualificationsExperience in an HR Shared Services environment is beneficialDemonstrated leadership experience in the operation and standardization of multi-country payroll environments, including expatriates, benefits and payroll accounting and general accountingExperience in Change and Project ManagementStrong payroll processing and tax knowledgeStrong people management and leadership skillsStrong analytical and problem-solving skillsFinancial management skillsStrong facilitation, negotiation and influencing skillsExcellent communication skills to deal with multiple stakeholders, at various levels internally and externally to Citi.Demonstrated drive, integrity, good judgment, adaptability, creativity, self-awareness and ability to multi-task and prioritize.10+ years of experience in a related roleRequires basic commercial awareness.Ability to provide evaluative judgment based on analysisBachelor's/University degree, Master's degree preferredJob Family Group: Operations - ServicesJob Family:PayrollTime Type:Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency PostingEffective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Location/Region: Tampa, FL (33694)