Coordinator
Submission for the position: Virtual Whole Health Coordinator - (Job Number: 22016039)
https://adventist.taleo.net/careersection/jobdetail.ftl?job=22016039&lang=en
Virtual Whole Health Coordinator
AdventHealth Corporate
Location Address: Virtual, local to Central Florida
All the benefits and perks you need for you and your family:
• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time
The role you’ll contribute:
Under the direction of the Health Management leadership team the Whole Health Coordinator is a non-clinical role responsible for educating their assigned patients regarding available health care benefits and community resources; and making referrals to AdventHealth and community resources as needed. The Whole Health Coordinator will have frequent contact with patients, provider offices, and members of the interdisciplinary, collaborative team.  In addition, The Whole Health Coordinator actively demonstrates outstanding customer service, escalates issues, barriers/challenges promptly, and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
• Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback
• Makes and receives phone calls; sends and receives emails; responds to emails and requests in a timely manner
• Researches and distributes department approved community resources
• Documents activities and progress in the electronic medical record in a timely manner and per defined policy and procedures
• Keeps manager and other members of the collaborative care team informed of issues impacting access to care or barriers to achieving expected goals or outcomes
• Supports the operational goals of the Health Management team by maintaining expected attendance & achieving productivity as evidenced by accurate use of the activity tracking system
The expertise and experiences you’ll need to succeed:
• High School Diploma or GED
• At least two years of work experience in a healthcare or managed care environment
• Bachelor’s in social work, Community Health Worker, Medical Assistant or Licensed Practical Nurse preferred
Population Health
AdventHealth Corporate
US-FL-Tampa
FH TAMPA VIRTUAL (TPVI000000)
3100 E FLETCHER AVE
Tampa , 33613
FH TAMPA VIRTUAL
3100 E FLETCHER AVE
Individual Contributor
May 16, 2022, 9:04:57 AM
Schedule: Part-time Location(s): US-FL-Tampa Day Job Job Level: Individual Contributor Travel: No