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Location
Temple Terrace , Florida
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Job type
Contract/Temporary
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Salary
$25.00/Hour
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Category
Business Operations and Management - Operations
Adecco is currently assisting a local client in their search to fill a Contact Center Supervisor job in Tampa, FL ! Apply now if you meet the qualifications listed below!
Type: Fulltime (40 hours / week) contract to hire
Length: 12+ months
Pay: 25.00/ HR
Shift/Hours: Monday – Friday  9am – 9pm
Responsibilities for this Contact Center Supervisor job include, but are not limited to:
• Supervise daily operations of the contact center
• Provide supervision, training, and development to contact center agents and leads
• Assist team members in handling elevated issues/calls through problem-solving and knowledge transfer
• Perform quality assurance through call monitoring and initiate one on one coaching sessions
• Review and approve timecard entries, manage attendance
• Develop training curriculum for contact center agents and facilitate training classes
• Plan workforce needs, in the absence of a workforce scheduler
Qualifications for this Contact Center Supervisor job:
• Bachelor’s degree in Communications, Social Studies, Legal field preferred but not required (could be substituted by relevant job experience
• Call center experience required. Must understand call center demands and metrics
• Strong communication skills in reading, writing and speaking English
• Must have strong experience in the areas of staff development and direction, training, quality control, and document preparation.
Why work for Adecco?
• Weekly pay
• 401(k) Plan
• Skills Training
• Excellent medical, dental, and vision benefits
IMPORTANT: This Contact Center Supervisor job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers including Holiday, 401(k), Insurance Benefit Plans
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/ . The Company will consider qualified applicants with arrest and conviction records.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
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