NEW
Full Time
Job Background/context: The Information Services Group (ISG) is responsible for authoritatively managing the client and associated reference data across the Institutional Client Services (ICG) Markets organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. This role will be an integral component of the ISG network of teams and support.Responsibilities:This role is for an experienced operational manager with a strong record of accomplishment of delivering high quality service to internal and external clients of a large banking services organization. In addition to the day to day management of the ISG Documentation Operations team.Key areas of focus for ISG Documentation Operations will include: •Global Management responsibilities for the ISG Document Operations team; a team in 2 locations (Tampa, Manila) which supports the legal documentation of 70+ Citi legal entities•Service stakeholders in all regions and across multiple business lines (ICG Markets, Private and Commercial Bank) •Direct management of ~10+ staff both permanent and staff augmentation •Drive staff development and coaching •Drive data quality control enhancements as data managed is used throughout the Bank by 20+ downstream systems therefore ensuring quality control over the firms central data repository for Legal agreements is paramount•Support critical, time sensitive, process which directly impacts timeliness of Clients experience (on-boarded and margining) •Target driven management of processing group with emphasis on innovation and productivity •Ensure that client interaction is responsive, effective and professional at all times. Role will be initial escalation and will have extensive interaction with other departments•Acting as data owner, collaborating with Legal/Business and O on integrity, specification, validation and issue resolution. •Investigation and resolution of queries from trading desks, legal, compliance, Operations•Ownership of all MCA procedure and policy for responsible functions and full involvement in internal and external audits •Collaborate with other units within ISG to construct a strategic vision for Legal documentation•Raise capacity through improved process flow, operations management, customer quality service•Continuously work to improve process flows leveraging OE / LEAN processes •Involvement in development and delivery of new products or changes to existing process Qualifications6 to 10 years of relevant experienceExtensive knowledge operational processes and challenges Demonstrated experience of managing Operational team and People management skillsStakeholder management skills including escalation resolution Experience of working within a shared services function with a diverse client baseDemonstrated experience of optimization in processes (legal/regulatory adherence an advantage)Strong knowledge of the Citi environment, understanding of products and services offered to clientsProven ability to interpret and implement changeKnowledge and experience of the technologies and processes used in Citi and SDLC Considerable experience of dealing with senior management in a multi-function environmentExtensive experience in control/risk, Audit, Compliance or with external regulatory bodiesEducation:Bachelors/University degree, Masters degree preferredJob Family Group: Operations - ServicesJob Family:Reference Data ManagementTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency PostingEffective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Location/Region: Tampa, FL