Description:
Position Title: Client Account Services Specialist (EMEA Shift)
Are you ready to explore a world of possibilities?
Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:
• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
About this Opportunity
As a Due Diligence Specialist within the Client Account Services team, you will be the central point of contact between DTCC’s subject matter experts and our clients. You will have the opportunity to work with and learn from various internal departments such as our product teams, compliance, technology risk, senior management, and more to answer client questions and coordinate related tasks.
“Due Diligence”, or the process of assessing a company’s risks and understanding it’s operations, is vital to our clients’ internal processes. You will be required to maintain a database of pertinent risk topics relevant to clients and communicating this information via consistent reporting to senior leadership and pertinent stakeholder teams at DTCC.
We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. DTCC is looking for someone to start immediately.
What You'll Do
• Support the completion of client inquiries and requests for information by serving as the primary point of contact for clients; in-scope requests include client account maintenance activities (e.g., technology risk assessments, security standards review, etc.)
• Review incoming client due diligence requests and assess subject matter requirements to accurately coordinate internal stakeholder discussions for information gathering
• Work closely with internal DTCC business units and control groups (e.g., Relationship Management, Sales, Compliance, Privacy, Technology Risk, Financial Risk, Cyber Security, etc.) to complete client requests and assessments
• Demonstrate exceptional project management skills while adhering to internal control standards and Service Level Agreements
• Compile reports using key metrics from multiple sources for use by internal stakeholders, senior leadership, and auditors/regulators and communicate this information to relevant parties as applicable
• Track ongoing assessments utilizing case management platform; develop and maintain case management procedures and knowledge articles on as needed basis
• M aintain centralized repository of standard responses, including periodic review and refresh of information from content owners
• Escalate outstanding client inquires to internal stakeholders
• Handle direct incoming client phone calls, emails, web inquiries, etc. to answer client questions and/or troubleshoot complex situations
• Be able to work independently and across cross-functional teams to resolve client issues in a prompt and professional manner
• As applicable, identify process improvement opportunities to continually enhance the existing inquiry intake, response coordination, and case resolution processes
**NOTE: Responsibilities of this role are not limited to the details above. **
Sound Like You?
• Minimum of 4 years of related experience
• Bachelor's degree preferred with Masters or equivalent experience
Additional Qualifications
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Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
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Global Mindset : Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
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Communication: Articulates information clearly and presents information effectively and confidently when working with others.
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Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
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Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
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Relationship Building: Ability to collaborate effectively to get things done, building and nurturing strong relationships both with internal partners and clients .
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Self-Starter: Ability to function in a fast-paced, high-pressure client-facing environment
Requisition Type: Professional
Job Schedule: Full time