Field Service Engineering Supervisor - Surface Mining
Job Locations US-FL-Riverview
Posted Date 11 hours ago (5/16/2022 9:13 AM)
Job ID 22-9025 # of Openings 1 Category Technicians / Mechanics
Main Duties & Responsibilities
Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
Works with management in assigning and supervising technicians. Sets the best possible standards in all duties given him by management and to help the management in all training, testing and evaluations. Works with the leader of personnel in assigned work area.
Ensures assigned technicians are aware of and follow company, industry and site specific safety requirements. Schedules and conducts daily Toolbox Safety Meetings on relevant topics, keeps attendee list documented and saved.
Oversees work flow on assigned projects from start to finish ensuring all work is performed to the quoted scope of work, monitors job expenses for overruns, quotes additional work outside of scope as necessary and communicates regularly on the status of work to internal and external customers.
Serves as an industry expert for his/her functional area. Keeps abreast of newest tooling and service procedures in the industry and determines ways to implement them to maintain a competitive advantage. Works with OEM to troubleshoot and establish procedures for repairs including ability to read and understand engineering drawings. Maintains the highest level of quality for all work performed.
Coordinates management job assignments to technicians. Ensures technicians know their job assignments prior to shift start. Ensures highest  possible utilization of technician time as well as accurate and daily reporting of each technician’s time.
Participates in quoting, scheduling and planning of new service projects.
Performs other duties as assigned.
Essential Job Competencies Safety : fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills : Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Coaching and Mentoring : Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.
Communication : Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Planning and Organizing : Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.
Customer Oriented : Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
Results Oriented : Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Adaptability : Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Credibility : Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.
Company Overview
In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.
Qualifications
Education and Experience
Formal Education High School diploma or GED
Experience 7 or more years
Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
10+ years or equivalent industry experience
Completed all required training curriculum to be designated a Field Service Engineering Supervisor.
Moderate level capability in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Not Required but Highly Desired Criteria
Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Updating of Knowledge
Job requirements frequently change requiring re-training once or more per year.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
Creativity: Job requires creativity as part of carrying out daily activities. New approaches are encouraged.
Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Working Environment
Stress Load: Regular exposure to these stresses (20-80% of the time).
Workload Fluctuation: Job frequently involves occasional changes in priorities, complexity and/or quantity of work.
Work Schedule: Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
F: Climbing
O: Balancing
O: Stooping
F: Kneeling
F: Crouching
O: Crawling
F: Reaching
C: Standing
F: Sitting
F: Walking
O: Feeling
F: Fingering
F: Grasping
O: Repetitive Motion
C: Talking
C: Hearing
F: Pushing - Up to 25 lbs.
F: Pulling - Up to 25 lbs.
F: Lifting - Up to 25 lbs.
O: Pushing - 26-50 lbs
O: Pulling - 26-50 lbs.
O: Lifting - 26-50 lbs.
O: Pushing - Over 50 lbs.
O: Pulling - Over 50 lbs.
O: Lifting - Over 50 lbs.
Environmental Conditions
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
F: Inside conditions: Protection from weather but not necessarily from temperature change.
F: Outside environmental conditions: No effective protection from weather.
O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
O: Vibration: Exposure to oscillating movements of the extremities of whole body.
O: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
O: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.
O: Oils: There is air and/or skin exposure to oils and other cutting fluids.
O: Air particulates / contaminants: the worker is required to wear respirator.
RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
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