Vendor Relationship Manager
Job Location : Location US-FL-Tampa
Our Company
About Us:
American Integrity Insurance, the premier writer of Florida homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home, condo, rental property and manufactured home insurance to families throughout the Sunshine State. Comprised of over 240 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past nine years.
A Day in the Life:
Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance to Florida residents and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at www.aiiflorida.com .
This Job
This Job: Vendor Relationship Manager
You'll Report To: Vice President of Innovation and Data
What You'll Do:
The Vendor Relationship Manager will work with the VP of Innovation & Data and Claims leadership to maintain meaningful relationships with all vendors, with a specific focus on claims vendors. He/she will evaluate current vendor relationships and negotiate new contracts where needed to ensure the service needed is met and that services are provided in a timely manner within the specified budget.
What You’ll Do
You'll be Responsible for:
• Responsible for enterprise management of major service providers. The majority of vendor partners are primarily for Claims, however also supports providers for Marketing, Product, Risk, Underwriting and BI technology.
• Reviews, coordinates and makes recommendations on contracts, service level agreements and statements of work.
• Works with internal leadership to develop a company roadmap for strategic resources and vendor needs.
• Identifies potential vendors and seeks relationships specific to our core initiatives.
• Serves as a professional representative for American Integrity in negotiations with vendors and at industry events.
• Negotiates with third party vendors on fee structures as well as on statements of work.
• Coordinates vendor services, processes and methods to approve vendors.
• Develops and ensure organizational visibility on key metrics.
• Holds quarterly quality review of vendors.
• Troubleshoots all vendor problems and present to leadership as needed.
• Monitors vendor performance based on contractual agreements through the use of analytics.
• Conducts audits.
• Develops and sustains strategic relationships with key suppliers and define supplier engagement model.
• Develops, manages and coordinates supplier business reviews.
• Coordinates the development, aggregation and communication of supplier KPIs and performance.
• Manage supplier contracts and ensures contractual compliance.
• Manage execution of RFP and procurement events including gathering, developing recommendations and supplier negotiations.
• Perform data gathering and quantitative data analysis in support of RFP benchmarking programs.
• Negotiate with suppliers for optimal combination of price and service of logistics purchases.
What You’ll Need to be a Top Candidate
What You'll Need to be a Top Candidate:
Education: Bachelor’s or Master’s degree im Business, or other related fields required.
Experience: 8-10 years’ of industry experience required. Preferred candidate will have prior experience in vendor management related roles and have a minimum of 5 years claims experience in P&C insurance.
Skills & Knowledge:
• Strategic thinking.
• Strong and effective skills in problem solving and analytical reasoning.
• Excellent verbal and written skills; ability to influence colleagues professionally and with integrity.
• Ability to communicate effectively and show leadership presence.
• Strong customer/client focus while ensuring a sound control environment.
• Detail-oriented with a high level of accuracy and time management skills.
• Demonstrated end-to-end responsibility for identification and mitigation of process gaps related to mandated policies and procedures.
• Demonstrated ability to monitor and analyze vendor performance data both in real time and on a cumulative basis, and make appropriate recommendations to ensure success.
Your Environment
Your Environment:
Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.
Travel: 10-20% as required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
American Integrity Insurance Group is an Equal Opportunity Employer.
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