Job Description
Overview:The IT Field Services Engineer works at the regional office as a member of the IT team and focuses on overall support of the office, as well as the surrounding job sites and their offices. Face-to-face support will make up the majority of your day, troubleshooting problems related to the desktop-computing, server, wireless or remote environments. The position requires excellent leadership, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts.Responsibilities:Must possess Suffolk’s Core Values: Passion, Integrity, Hard Work and ProfessionalismMust be a self-starter and be self-motivatedAbility to troubleshoot and resolve complex issues and work with other teams to follow the issues to resolutionServes as an escalation and knowledge point for other staff members to come to for advice and directionSupport for VIP problemsServes as second level support for Help Desk requests and incidents with emphasis on medium to difficult issuesFollows and creates standard operating procedures around process and documentation.Recommends and implements process improvementsResponds to job site service requests regarding installation, configuration and maintenance of switches, routers and firewall hardware.Additional duties as assignedQualifications:College degree preferred2-3 years’ experience working in IT role including Help Desk and Hardware deployment/configuration, 2-3 years of end-user facing supportSME knowledge of PC hardware and software with an emphasis on Microsoft environmentsWorking knowledge of all components of IT infrastructure including desktops, servers, routers, and wireless devicesFamiliarity with Office 365, Microsoft Azure a plusUnderstanding of VPN tunnels, LAN/WAN administration and supportAbility to interface and service VIP’s with diplomacy and confidenceFamiliarity with Service Desk Ticketing software (Service Now)Above average troubleshooting skills with an aptitude for problem source isolationAbove average customer service skillsExcellent communication skills, both oral and writtenWillingness to work in a highly-structured environmentAbility to work and prioritize well in a fast-paced, dynamic atmosphere, quickly tackling difficult issues with easeOutstanding time management skillsAbility to work both independently and as a member of the IT TeamAbility to develop processes and documentationAbility to lift 50 poundsWorking Conditions:While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.EEO Statement:Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk
Compensation and Hours
Salary Range: Not Available Not Available Other Benefits: Not Available Type of Job: Regular
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