Senior Manager Client Service
Tampa , FL
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Job Description
Primary Location: 7120 Dorsey Run Rd , Elkridge , MD , US
Other Locations: Birmingham, AL; Phoenix, AZ; Riverside, CA; Orlando, FL; Tampa, FL; Atlanta, GA; Matteson, IL; Indianapolis, IN; Slidell, LA; North Dighton, MA; Carleton, MI; Maple Grove, MN; Bridgeton, MO; Kansas City, MO; Omaha, NE; Bordentown, NJ; Fairfield, NJ; Albuquerque, NM; Newburgh, NY; Statesville, NC; Kenly, NC; Grove City, OH; Portland, OR; Manheim, PA; Darlington, SC; Mount Juliet, TN; Euless, TX; Woods Cross, UT; Fredericksburg, VA; Kent, WA; Caledonia, WI;
Division: Cox Automotive
Job Level: Manager/Senior Manager
Travel: Yes, 50 % of the Time
Schedule: Full-time
Shift: Day Job
Requisition Number: 202201764
Senior Manager Client Service
At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.
We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.
Keep reading to learn more about this opportunity to join the Cox family of businesses.
This postion requires being near or relocating to the Manheim Fredericksburg or Manheim Baltimore- Washington area. Up to 60% car travel between locations.
The Sr. Manager, Client Services is a new role in the MidAtlantic Market. The ideal candidate will pioneer the way for more market focused positions locally and be an example to follow across the country. The Sr. Manager will be responsible for driving business alignment through team development and consistency in the market resulting in a top-notch client experience.
Responsibilities:
• Partner with senior leadership and lead commercial teams across three locations in two states
• Develops overall strategic direction for the entire market's commercial team aligning with the overall business goals
• Assess market strengths and opportunities and implements change that results in a positive, consistent client experience within the market
• Focuses on providing development opportunities for all commercial team members
• Partners with site leadership to Identify opportunities to increase revenue within the parameters of client contracts
• Supports new business development initiatives and actively engages in local client acquisition
• Ensures commercial team is meeting goals and compliant with all client contracts
• Serves as an escalation point for clients
• Travels frequently between locations to provide support when and where needed
Qualifications:
• Equivalent combination of education and work-related experience
• BA/BS and with at least 10 years experience in a management/leadership role
• Master's Degree and with at least 8 years experience in a management/leadership role
• Ph.D. and with at least 8 years experience in a management/leadership role
• At least 14 years in a management/leadership role
• Experience in the automobile industry or the auction business preferred.
• Extensive experience building and maintaining internal and external client relationships through effective consultative sales techniques and approaches.
• Ability to foster productive and professional internal and external business relationships.
• Effective communication and interaction skills.
• Effective management, customer service, and organizational skills required.
• Knowledge of contract and title regulations.
• Valid driver's license and a safe driving record.
• Good computer and software knowledge essential.
• AS400 experience preferred.
• Ability to sit, stand and walk for prolonged periods of time.
• Vision abilities required include close, distance, color, and depth perception.
Who We Are
About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
About Cox
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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Job Summary
Company
Cox
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10+ years