Description:
About:
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.
Job Overview:
Responsible for engaging with an upscale client base and creating outstanding customer experiences to ensure the business operates productively and achieves sales, service, and profit goals; communicating with customers via telephone, email about selling and service-related inquiries; placing orders; suggestive selling; problem solving; collaborating with stores, carriers, distribution centers, and executives to deliver an Omnichannel experience; performing other duties as assigned.
Essential Functions:
• Provide outstanding selling and service to Bloomingdale’s clients through a Digital Customer Service experience including telephone and e-mail
• Provide an exceptional customer experience by ensuring the client is always the priority.
• Develop expert product knowledge, understand features and benefits, and share with clients.
• Navigate between multiple systems, applications and resources to service the client and provide resolution.
• As a specialist you will be empowered to make independent decision to assist clients.
• Develop repeat-business through knowledge of products and services to build sales and loyalty. Utilize all tools and decision making to fully resolve complex issues.
• Assist with macys.com overflow calls as needed.
• Regular, dependable attendance and punctuality.
Qualifications and Competencies:
• High School Diploma or equivalent required
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone
• Excellent customer service skills and the ability to handle confidential information with the utmost discretion
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• The ability to speak clearly so others will understand. Maintaining positive voice and tone with customer
• The ability to combine pieces of information to form general rules or draw conclusions.
Physical Requirements:
• Requires prolonged periods of sitting and constant communication with customers
• Requires working with multiple computer screens and programs simultaneously for extended periods of time.
• Occasionally required to move/reach, stoop, kneel and crouch
• Frequently lift/move up to 10lbs
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Requisition Type: Hourly
Job Schedule: Full time