Title
Application Support Specialist
Description
Applications Support Specialist (Enterprise Applications)
Department: IT
Location: Remote /Ideally Tallahassee,FL
Reports to: Digital Product Manager
Role Summary:
Tremendous opportunity to provide support and analysis of key IT systems for a company on an explosive growth path. As the Application Support Analyst, you will support our E-commerce and point of sale applications, liaising with key business users, providing production support, and providing input into system enhancements. We are looking for a customer service focused, detail-oriented person who can take ownership of customer satisfaction for our E-Commerce and retail external and internal customers.
KEY DUTIES AND RESPONSIBILITIES:
• Provide level 2/3 support for Magento e-commerce platform, B2B and B2C
• Provide level 2/3 support for retail point of sale platform
• Resolve helpdesk tickets requiring analysis and knowledge beyond our level 1 helpdesk resources
• Liaise with retail store managers and sales managers to understand details of tickets and communicate resolution
• Test fixes and new enhancements on Magento and point of sale system
• Act as bridge between user community and software development team
• Identify root cause of issues and propose system fixes
• Identify enhancements that will reduce production support
• Communicate new functionality being released for E-commerce and point of sale
• Create training guides/work instructions on best practices for using system functions
• Support deployments off-hours via testing and communications with user community
• Manage and ensure attainment of support SLAs
• Provide production support off-hours, including nights and weekends, when required
• Some travel required for site visits and to learn processes, less than 5%
SKILLS AND QUALIFICATIONS:
• Experience with E-commerce and point of sale systems
• Preferred experience with ERPs, and ideally SAP
• Experience with Magento a plus
• Software development education/experience desired
• 2+ years working in IT support function
ADDITIONAL QUALIFICATIONS:
• Must be able to pass a level 2 background check
Equal Opportunity Employer | Trulieve Supports a Drug Free Workplace
Position Requirements
Full-Time/Part-Time
Full-Time
Shift
-not applicable-
Level 2 Background check required
Position
Application Support Specialist
Division
Trulieve, INC
Close Date
Post Internal Days
0
Number of Openings
1
Number Filled
0
Exempt/Non-Exempt
Exempt
Req Number
INF-22-00028
Open Date
5/13/2022
Location
Tampa
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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