Coord-Account Svcs
• Temple Terrace, FL, United States
• Full-Time Commercial
• Job # 596348
• Date posted - 2022-05-13
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When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than three thousand five hundreddedicated employees in fifteencountries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success which is why we are seeking motivated individuals who are able to deliver best in class care at the onset of our customers journey with us. As a member of the SMB Implementation Team, you will partner with new clients to provide an effortless experience through first value. You will set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive from Verizon Connect.
• Serving as firstpoint of contact post sale and ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan.
• Ensuring installations are scheduled and executed in a timely manner.
• Utilizing all resources, including paid resources such as field support technicians, to care for timely resolution.
• Providing timely action on any customer escalations throughout onboarding period. Additional escalation support to managers.
• Validating proper product mix, ensuring hardware and software solutions are compatible with the client’s assets.
• Building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our services.
• Accounting for the successful completion of deployment engagements inline with internal and customer-defined success criteria. This could mean larger, more complex engagement.
• Collaborating and owns the communication with internal partners such as Sales, Support, Success and Finance.
• Documenting all interactions in Salesforce and other VZC systems.
• Supporting leaders through analysis and feedback.
What we’re looking for...
You must have:
• Bachelor’s degree or one or more years of work experience.
• Experience in the delivery of implementation projects for SMB clients.
• Experience in an account management role.
• Experience in SaaS related product services.
Even better if you have one or more of the following:
• Bachelor degree.
• Knowledge withunderstanding of the complexities associated with hardware and software solutions.
• Skill level using applications such as SalesForce.com, Microsoft Excel, Power Point, GSuite etc.
• Proven track record of managing complex projects.
KEYWORD - VZCONNECT
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).