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Job Type
Full-time
Description
What Makes a McKibbon Hotel Bench Manager?
As a key member of the McKibbon Leadership team, the Hotel Bench Manager works with the Regional Vice Presidents of Operations to help support hotel properties throughout the company during times of absence of Management, or to help hotel properties with specific goal areas. They will be required to influence the total operation of the hotel during a specific time frame. Travel for this position is heavy, traveling 3 weeks, then off a week, and then back to 3 weeks. Reporting to the Regional Vice Presidents, the Hotel Bench Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.
A Day in the Life:
Responsible for assisting with the overall performance of the properties operations to include but not limited to Guest Satisfaction, Brand Quality Assurance, Budget and Labor
Executes the training of all associates as it relates to brand and company standards to maximize revenues and service culture
Be responsible for maintaining compliance and up to date on new initiatives for the brand and company
Be aware of and in compliance of all local and state laws
Implement and train on all McKibbon procedures that relate to cost control and inventory management
Maintain positive relationships with Management company, Property owners and clients
Support and inspect for safety and security standards are being maintained
Support guest experience and satisfaction in all operations
Works closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales and leadership to ensure property and company goals are being achieved
Requirements
Associates/Bachelor’s Degree
3 years’ minimum experience as a hotel general manager
Experience working at a hotel establishment
Experience with major hotel brands like Marriott, Hilton, or Starwood is required
Ability to travel 90% of the time
The skills and experience to lead a team to consistently deliver exceptional guest service
Knowledge of local and state compliance laws
A proven track record of meeting budgets, understanding profit &loss statements, and cost controls
Ideal Skills & Qualities:
Excellent communication and problem-solving skills
The ability to develop the leadership qualities of all staff
Maintaining positive relationships with the management company, property owners, and clients
Implementing McKibbon procedures as they relate to cost control and inventory management
Ensuring that hotel policies and brand standards are consistently followed
Perks & Benefits Beyond the Basics
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our benefits package covers:
Physical & Mental Wellness
• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Short- and long-term disability
• Paid time off and holidays
Financial & Occupational Wellness
• Competitive Compensation with bonus structure
• Brand and company training classes, workshops and conferences for career growth and development
• 401K Savings Plan with matching funds
• Tuition reimbursement
Personal Wellness
• Matching Funds Program
• Volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts