Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
Key Responsibilities: Document customer inquiry information within appropriate systems.
Provide prompt assistance to customers through various media.
Resolve customer issues through an understanding of processes, systems, and practices.
Escalate complex issues providing documentation through process.
Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
Provides suggestions on how the existing processes can be made more customer centric or efficient.
Understands existing and new processes, systems, and practices.
$18.65 an hour
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
$0 per Employment Type: CONTRACT TEMPORARY