Description:
This role is responsible for handling inbound calls from customers about their rewards points. Kobie Marketing is a third party company that is utilized by other customers to increase the loyalty of their customers. Clients partner with Kobie to have their redemption or rewards customers call in to get their prize or their points updates. The intention of Kobie's call center is to increase the overall experience for customers, build rapport over the phone, and provide information about how many points they have, what they qualify for, etc. For this class it is for Verizon, however, that is just one customer that Kobie supports. It is very important that the candidate understands that they eventually will be trained on various programs and customers. Therefore, if calls are slow for the Verizon, they can handle other programs calls. The call volume will range and they are heading into the busy season, so representatives may have some down time right now where they can color, etc. but when the calls start coming in, they will be expected to handle a high volume of call. The goal of the call center is to create a great experience and build loyalty with their customers. Therefore, they do not focus on handle time, they focus on being great on the phone. The Verizon Up Program is the most complex calls that they will be handling and all the other programs are a lot easier. There are two computer screens that they will be toggling in, as well as the call is not scripted. They will have basic statements, i.e. how to answer the phone, etc. but they are expected to be able to communicate with the customer and build that great relationship on their own.
Skills:
Customer service call center, Customer service team, inbound, Customer service, Call center, Data entry, Inbound call, Microsoft office, Customer support, CSR
Top Skills Details:
Customer service call center,Customer service team
Additional Skills & Qualifications:
No call center is required, just a passion for customer service and helping people with their questions. BvA-Someone who likes to talk on the phone, understands they will be in a call center, but loves talking and helping people. Disqualifiers-Bad job tenure, bad attitude, or not excited to help others. First Day Expectations-It is more of the procedures and policies
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email
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for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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Employment Type: OTHER