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Customer Service Cancellation Processor

Classic Trak

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: May 13, 2022
This job is no longer available from the source.
Customer Service Cancellation Processor
Norman & Company Inc in Tampa, FL is looking to hire a full-time Customer Service Cancellation Processor. Are you patient and friendly? Do you have the desire to work with an automotive company that values and respects you? If so, please read on!
This call center position starts at a competitive wage of $16/hour. We provide excellent benefits, including medical, dental, vision, company-paid long-term disability, telemedicine, life insurance, a profit-sharing program, a 401(k), and paid time off (PTO) which includes vacation, personal, and birthday time. If this sounds like the right opportunity for you, apply today!
ABOUT NORMAN & COMPANY INC
Founded in 1984, we are a third-party administrator for automotive aftermarket products. Throughout the years, we have created and maintained a world-class customer service team that exceeds expectations on each and every consumer, dealership, or agent interaction. We pride ourselves on providing superior automotive products that provide protection for our consumers. Expertly trained, our staff offers an exceptional experience to everyone involved.
Our team is the foundation of our quality work and reputation. As our greatest asset, we offer them an honest company culture, competitive pay, and great benefits. We make sure everyone is happy and comfortable as well as learning and growing by providing a great work-life balance and opportunities for advancement!
A DAY IN THE LIFE OF A CUSTOMER SERVICE CANCELLATION PROCESSOR
In this position, you help us to process cancellation requests by customers, dealers, and lenders in a timely manner. These requests are usually made to help pay off a loan. With you in our corner, we are able to make the process fast, efficient, and timely.
Working in a call center environment, you take incoming phone calls and speak with clients. You offer accurate cancellation quotes so that they can make an informed decision. When cancellations are confirmed, you are sure to update our system with all needed data.
In addition to being on the phone, you receive and process emails as well as faxes. Always organized, you assist in mailing out weekly refund checks. When the opportunity arises, you get to train dealers and lenders on how to process cancellations. They appreciate your warm and friendly attitude as you help out. You are happy to assist wherever you are needed, and that makes you a valuable asset to our automotive team!
QUALIFICATIONS FOR A CUSTOMER SERVICE CANCELLATION PROCESSOR
• Excellent phone and customer service skills
Are you a great listener with excellent communication skills? Do you enjoy solving problems and learning new things? Is accuracy important to you? If yes, you might just be perfect for this call center position!
WORK SCHEDULE
This full-time entry-level position typically works from 9:00 am to 5:00 pm. This includes a 30-minute paid lunch.
ARE YOU READY TO JOIN OUR PHONE TEAM?
If you feel that you would be right for this entry-level call center job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 33626
Employment Type: OTHER