NEW
Full Time
Able to perform both as a Patient Service Representative and Financial Specialist as necessary. Proactively screens patients with scheduled appointments to assess need of authorization/referral. Reviews patient accounts to identify need to collect past due balances and problems with claims adjudication that need patient involvement to ensure that all financial issues are resolved well in advance of the patient's appointment. Educates and provides information to patients, ambulatory support staff and physicians about USFPG's Managed Care Contracts, Third Party Payer policies and other financial policies and procedures. Counsel with patient's on past due balances. Assists Patient Financial Service Representatives with unresolved or complex financial issues. Checks in patients with scheduled appointments by arriving the patient in the PCIS Scheduling System. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork, and prepares encounter forms. Checks out patients after scheduled appointment, reviews encounter forms for accuracy and completeness, collects percentage of allowable co-payments, schedules necessary follow-up appointments and enters charges and post co-payments into the PCIS Billing system through TES Front Desk. Reconciles all received payments through Cash Drawer Reconciliation Function and balances and closes charge/payment batches before the end of the day.Must be fluent and able to conduct business in English which includes reading, writing and speakingEducation: High school diploma.Experience: Minimum 1 year previous experience in physician's office, preferably in a large group or academic setting. Working knowledge of CPT-4 and ICD-9 coding. Knowledge of Third Party Payer requirements in regard to authorizations, referrals and claims submission.Skills: Excellent Organizational skills. Strong written and verbal communication skills. PC skills including familiarity with Microsoft Office programs. Ability to work under pressure independently and in a team environment in order to meet deadlines. Ability to interact professionally with diverse personalities at all times and act tactfully when dealing with patients on financial matters and other difficult situations.* Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.
Location/Region: Tampa, FL (33602)