Position Title: Contact Center Representative
Position ID: 411042
Location: Tampa, FL 33601
Position Type: Temporary
Estimated Duration (In Weeks): 52
Skills/Attributes:
Customer Service
Position Description:
**Only U.S. Citizens and those authorized to work in the U.S. may be considered as W2 candidates.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Job Title: Contact Center Representative
Job ID: 7402
Duration: 1 year
Location: Tampa, FL
Job Description:
- Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
Key Responsibilities:
- Document customer inquiry information within appropriate company systems.
- Provide prompt assistance to customers through various media.
- Resolve customer issues through an understanding of company processes, systems, and practices.
- Escalate complex issues providing documentation through process.
- Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
- Provides suggestions on how the existing processes can be made more customer centric or efficient.
- Understands existing and new company processes, systems, and practices.
Benefits:
For information and details on employment benefits offered, visit here . If you have any questions/concerns, please contact our HR Department via our secured website .
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department at HR@roseint.com .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
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About Rose
• Founded in 1993
• 21 office locations across the U.S.
• 130+ Customers; corporations and government agencies
• Employee Oriented Company
• Challenging Assignments across the U.S.
• Continuous Professional Development
• Challenging, Exciting and Professional Atmosphere