Customer Service Representative Grapevine TX
Location Grapevine Category Customer Service/Support - Customer Service/Support Job ID 2022-401063
Enterprise Truck Rental is seeking a responsible, dedicated person to join our team as a full time Customer Service Representative at our Grapevine TX Truck Rental location located at 1800 S Main St. Grapevine TX 76051. This position pays $15.00 / hour and will have a standard 40 hour / week schedule between the hours of 7:30am to 5:30pm Monday through Friday and 9am to 12pm on Saturdays.
• $15.00 / hour
• Standard 40 hour weekly schedule
• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
The Customer Service Representative provides superior, friendly, and efficient transactions while offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
With this in mind, as you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here .
• Meet and greet customers in a friendly and timely manner
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Understand and communicate rental terms and conditions, vehicle features and other services
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
• Must be at least 21 years old
• High school diploma or GED equivalent required
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
We are subject to certain Department of Transportation Regulations
• All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
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