JobsEQ by Chmura Logo

Software Support Technician

Quiet Professionals LLC

Location: Tampa, Florida
Type: Non-Remote
Posted on: May 12, 2022
This job is no longer available from the source.
Full- Time
Job Title: Software Support Technician
Experience Level: Entry to Mid
Location: Tampa, Florida
Clearance: None Required, but must be able to obtain if needed
Quiet Professionals, LLC is seeking a Software Support Technician to join our team. In this role, you will utilize customer service skills to resolve customer support requests for QP software products while you grow your skillset by learning to test and support new and existing Advanced Technology Services (ATS) products developed at Quiet Professionals.
Duties and responsibilities:
• Utilize clear and concise verbal and written communication skills to troubleshoot and resolve user issues
• Ability to clearly articulate technical information to non-technical users
• Ability to effectively present information and respond to questions from manager, coworkers and external contacts
• Ability to learn to write test plans and technical specifications
• Detail-oriented, self-motivated, and possessing strong organizational skills
• Ability to follow instructions and perform self-directed work
• Ability to meet deadlines and complete multiple simultaneous projects in a timely manner
Requirements:
• Working towards a Bachelor's degree in Computer Science or a related discipline, or experience equivalent to what one would gain in a Bachelor's degree program and demonstrated Software Development expertise is a plus.
• Minimum of 2 years’ experience in a Technical customer support/help desk role reproducing and troubleshooting software issues to identify the root cause and identifying potential remediation.
• Must be eligible to obtain a Security Clearance (US Citizenship)
Preferred:
• ESRI and Security Clearance a Plus.
Quiet Professionals, LLC, (QP) is an independently owned and operated CVE-Certified Service-Disabled Veteran Owned Small Business (SDVOSB) with headquarters located in Tampa, Florida. Our goal is to provide innovative and sustainable solutions that improve operational effectiveness of our clients and partners. We have extensive knowledge and experience in a variety of areas involving Military Support, Intelligence, Information Technology and Security Operations. QP is committed to providing high quality services appropriate to the level of experience and expertise required in analyzing, planning, advising and conducting operations on a global scale.
Quiet Professionals, LLC is proud to be an equal opportunity employer. Our team of Quiet Professionals are highly driven, innovative and results oriented. We empower our teams’ creativity, knowledge and expertise to support client needs by providing a diverse, inclusive and supportive workplace. We understand that diversity fuels innovation and powers our success.