Job Description
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.Work you'll doApplication ManagerAs an Application Manager in our Human Services Transformation group you will:Oversee the health and maintenance of mission critical health and human services benefit systems that serve some of the most vulnerable people across the nationInform and manage the enhancement of these systems as program policies change, operational procedures evolved and technology requirements updateLead an application team consisting of track leads, business analysts, system analysts, developers, testers and other system support staff operating these important systems day to dayHave responsibility for the end to end SDLC process for the maintenance and/or enhancement of health and humans services systemsHave direct interaction with management and/or executive level client stakeholders where you will be in a unique position to solve their most complex business challenges with creative, innovative solutions enabled by these systemsHave prior experience or passion for Gov't Health & Human Services such as: Medicaid, SNAP, TANF, Child Care subsidies, Long Term Supports and Services, Child Support, Child Welfare Housing/Rental Subsidies or Unemployment Assistance.The teamDeloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.QualificationsRequired:Bachelor's DegreeThis role must have a minimum of six (6) years of SDLC experience and a minimum of three (3) years of experience managing and leading teams3+ years experience facilitating requirements and design meetings (or equivalent facilitation experience with other SLDC or systems maintenance meetings)3+ years experience creating system implementation and/or maintenance work plans or schedules and managing to those workplans or schedules (including status tracking and reporting)2+ years experience with risk and issue identification and mitigationMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.Able to work in a hybrid work environment consisting of primarily remote work, up to 40% travel and occasional local office meetings.Preferred:Prior State government experienceExperience with health and human service programs such as Medicaid, SNAP, TANF, Child Care, Child Welfare, Long Term Supports and Services, Child Support