Title: IT Telecom Collaboration Analyst
Company : Tampa Electric Company
Location: Eastern Service Area
State and City: Florida  -  Tampa
Shift: 8 Hr. X 5 Days
Hiring Manager: Glenn M Reed
Recruiter: Mark E Koener
TITLE:
TITLE:                          T                   JOB TITLE:  IT Telecom Collaboration Analyst – VoIP
PERFORMANCE COACH:  Manager, Unified Communications
COMPANY:  Tampa Electric
DEPARTMENT:  Telecommunications – Unified Communications (UC)
POSITION CONCEPT
The Telecom Collaboration Analyst is responsible for planning, and coordination of UC related systems and sub-systems comprising the TECO Energy corporate communications network. Maintains, manages and services VoIP, contact center, video conferencing, collaboration applications, audio visual systems, digital signage systems, conferencing systems, mobile devices and plans, and related applications, systems and peripherals for company business partners. Also provides customer service, technical support, training, consultation, and guidance to company business partners for all Collaboration/Unified Communications needs.
PRIMARY DUTIES AND RESPONSIBILITIES
1.    Perform customer service for company business partners for systems and applications that the UC department supports. Manage assigned request and incident tickets within established service levels. 40%
2.    Perform troubleshooting for company business partners for systems and applications that the UC department supports. 10%
3.    Perform orders and changes for mobile devices, accessories and service plans for company business partners. 10%
4.    Maintain documentation, best practices, standards, policies and procedures to ensure the performance, availability, reliability, integrity and security of all UC systems. 10%
5.    Coordinate and oversee contractor installations for UC projects. Provide direction and inspect the quality of the work. 10%
6.    Develop and maintain training materials for company business partners for continued re-enforcement of the knowledge to operate TECO Energy collaboration systems. 10%
7.    Collaborate with product and service vendors to maintain good business relationships, ensure quality service and response, and to manage product and service opportunities for company business partners. 10%
SUPERVISION
Direct Supervision:    N/A
Indirect Supervision:    N/A
RELATIONSHIPS
Key Internal:       Directly responsible to the Manager Unified Communications for carrying out all functions previously listed. Daily contact with Telecommunications and Information Technology personnel pertaining to collaboration projects and systems. Frequent contact with collaboration users to determine needs, requirements for service, and training.
Key External:     Frequent contact with vendors and contractors concerning products and services that they provide.
QUALIFICATIONS
Education
Required:    Two-year Associate degree in Business, Computer Science or computer related discipline or High School Diploma and 2 years additional experience
Preferred:     Bachelor of Science degree in Business, Computer Science or computer related discipline.
Licenses/Certifications
Required:     N/A
Preferred:     N/A
Direct Experience
Required:    Minimum of ¬ 2years of direct work experience performing the Duties & Responsibilities of this position or a similar related technology support position is required.
Preferred:    Minimum of 4 years of direct work experience performing the Duties & Responsibilities of this position is preferred or a similar related technology support position. Experience working UC and Contact Center Systems, Cisco CUCM, Cisco Unity, Cisco Telepresence, Cisco Webex Meetings, Cisco Jabber and Apple iPhones.
Knowledge/Skills/Abilities (KSA)
Preferred:     Working knowledge of UC and Contact Center systems programming and configuration. Understanding of Local Area Networking, VoIP, SIP, and client/server environment. Ability to create detailed technical instructions, technical documentation of systems and technical drawings using MS Visio, MS Word, and MS Excel.
LEADERSHIP COMPETENCIES
•    Speaks up on Safety, Health and the Environment
•    Takes Ownership and Acts with Integrity
•    Drives Operational Excellence for Customers
•    Builds Strong, Collaborative Relationships
•    Develops People and Teams
•    Cultivates Innovation and Embraces Change
•    Thinks Strategically and Exercises Sound Judgment
WORKING CONDITIONS
Some extended hours and weekend work required; and “on call” as needed for 24/7/365 system outages and emergency preparedness. Requires some travel.
TECO offers a competitive Benefits package!!
Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS ....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.