Job Description
Our client is looking for 2 temp-to-hire Customer Service Representatives to aid in their growing international business. The goal is for the right candidate to become a permanent member of the team.
This Role
*    Supports customers on matters regarding sales, orders/payments, and other general questions.
*    Provides engaging and compassionate customer service within a dynamic close-knit environment
*    Effectively utilizes written and verbal communication to serve customers
*    Establishes and maintains customer trust
*    Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
*    Makes independent and insightful decisions keeping customer and company needs in mind
*    Maintains high performance metrics including quality, adherence, and customer satisfaction
*  Prepare shipping labels, tracking and insurance for outbound product.  No heavy lifting involved
You Are
*    A stellar communicator with the ability to speak effectively to customers from diverse backgrounds
*    Proficient in computer setup and technical troubleshooting
*    Customer-centric, allowing you to maintain high level of customer focus in a variety of different and complicated situations
*    Skilled and insightful to the needs of customers
*    Comfortable in a dynamic, fast-paced working environment
*    2+ years of customer service or related experience
Education: High School Diploma. Associate's degree or bachelor's degree preferred.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to tgillota@ultimatestaffing.com
Job Snapshot
• Employee Type: Full-Time
• Location: Lutz, FL
• Job Type: Prof. Services
• Experience: Not Specified
• Education: Not Specified
• Date Posted: 5/12/2022
• Contact: Tiffany Gillota (813) 870-6147
• Pay Range: $17.00 - $20.00 Hourly